Overview
Work History
Education
Skills
Soft Skills
Certification
Languages
Timeline
Generic

Eiman Almarzooqi

Abu Dhabi

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Operations Specialist

CNS
07.2023 - Current
  • Manages the CRM tool ensuring that all opportunities and quotes reported by the sales team are entered and progressed correctly
  • Lead all operation excellence and sales discipline process including the creation of related templates and timetable: QBR/Territory Plans/ Account Plans/ Opportunity Plans/ Forecast calls /Renewal follow up etc.
  • Support the General Manager in plans and strategies
  • Submitted reports to senior management to aid in business decision-making and planning.

Senior Executive - IT Services and Initiatives

Dubai World Trade Center
02.2020 - 12.2020
  • Managing new projects: DWTC Chatbot, Tickets Classification.
  • Perform ad-hoc analysis on business trends and results independently, translate and communicate results to leadership and key stakeholders.
  • Responsible for IT related Initiatives within the department and other business Units (DWTC paperless initiative).
  • Identify opportunities for digital transformation and automation with continuous engagement with the business stakeholders and based on the technology landscape.
  • Using BMC Remedyforce software (SQL) to analysis the data, create KPI's report and present high quality weekly reports and business insights to leadership.
  • Using Nexthink tool, out-of-the-box thinking to develop and implement proactive solutions to unique challenges.

Executive - IT Service and Support

Dubai World Trade Center
10.2017 - 01.2020
  • Create weekly, monthly and yearly KPI report and presentation for the whole IT department.
  • Build, enhance and streamline reports that help team members and internal stakeholders understand the performance of their business and identify action points.
  • Provide input on ongoing projects and initiatives to reach business targets; run and assess proposed actions in collaboration with the relevant teams.
  • Develop and execute training for internal employees, new joiners and explain the IT process, responsibilities and systems.
  • Managing daily operational tasks and executing support processes in accordance with department SLAs.
  • Make recommendations for new metrics, techniques, and strategies to improve team performance and measurement in the future.

Education

MBA - Business Administration

Canadian University
Dubai
06.2020

Bachelor of Science - Managment Information System

Zayed University
Dubai
07.2017

Skills

  • Computer Literate (Microsoft Windows and iOS operating system)
  • MS Office, Advanced Excel and presentation, Prezi and research
  • Data Analytics
  • Remedyforce SQL
  • Dynamics CRM
  • ERP system used Oracle E-business suite (HR module)
  • Web Developing and mobile computing using html code
  • Programing language: Java, R
  • Training and Development
  • Self-Motivated
  • Process and procedure development

Soft Skills

  • Adaptability and Easy to learn new information that helps company growth
  • Good in public relations and Communication skills (oral and written)
  • Leadership, Teamwork and Collaboration
  • Risk assessment Problem solving and Conflict resolution
  • Powerful and Effective Negotiation skill
  • Public speaking and Presentation skills
  • Critical Thinking skills
  • Creativity, Innovation and Designing
  • Efficiency and time management

Certification

  • (Dec 2021) Score Band 7.5 in International English Language Testing System "IELTS"
  • (Jun 2019) Vinsys Information Technology Consultancy "Certified Associate in Project Management"
  • (Feb 2018) Spearhead Training Course "Developing Assertiveness and Self-Confidence for Success"
  • (Feb 2018) HNI Training and Coaching Course "Powerful Negotiation Skills"
  • (Jan 2018) HABC Level 2 International Award in Emergency First Aid at Work
  • (Nov 2017) Dubai college of Tourism "Dubai Way Champion" Certificate
  • (Oct 2017) High Achievers Training Course "Effective Business Writing"
  • (Oct 2017) Spearhead Training Course "Presentation Skills"
  • (Oct 2017) HNI Training and Coaching Course "Advanced Communication Skills"
  • (Oct 2017) Spearhead Training Course "Cross-Cultural Business Etiquette Workshop"

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Sales Operations Specialist

CNS
07.2023 - Current

Senior Executive - IT Services and Initiatives

Dubai World Trade Center
02.2020 - 12.2020

Executive - IT Service and Support

Dubai World Trade Center
10.2017 - 01.2020

MBA - Business Administration

Canadian University

Bachelor of Science - Managment Information System

Zayed University

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Eiman Almarzooqi