Eissa Abbas Ali Hasan Kanoon

1. Lead Generation2. Customer Needs Assessment 3. Product Presentation 4. Pre-Approval 5. Application Submission 6. Evaluation and Approval 7. Closing

• * Providing financial advice to the client
  * Explaining products clearly
  * Following up on the order until approval
  * Achieving sales targets
  * Building a long-term client relationship
• Monitored competitor activity, adjusting sales strategies to maintain market leadership.
• Implemented CRM systems to streamline client management and improve communication.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.

• Working in branches:
  First, opening accounts. Second, cash services. Third, loans and financing. Fourth, customer service and consultations
  Fifth, selling banking products
  * Building trust with customers
  * Providing personal and direct service
  * Supporting customers who are not familiar with digital services
  * Handling complex transactions that require in-person attendance
• Educated customers on credit conditions, loan repayment requirements, and loan periods to enhance understanding and informed decision-making.
• Analysed client records to assess the financial viability of lending applications.
• Maintained loan applicant database, ensuring accuracy and up-to-date records for efficient processing.

Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

• Ensured high client satisfaction through comprehensive support.
• Executed customer follow-up to maintain service standards.
• Gathered customer feedback to enhance service experience.
• Advised customers on availability, pricing, and location of products.
• Served 100 to 150 customers daily in a fast-paced environment
• Making commercial and residential contracts. And we follow up on maintenance work with the client and the evacuation
• work under pressure.

• Responded to customer queries daily via inbound calls, emails, live chats, enhancing customer satisfaction.
• Utilised targeted questioning techniques to identify customer needs and provide tailored support.
• Provided accurate, consistent, and meaningful advice to customers, boosting retention rate by 15%.
• Ensured clear, effective communication with all departments to maintain call centre efficiencies.