Eissam Ouf
dubai
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Cabin crew supervisor
The Emirates Group
, UAE
2012.04 - Current
- The job holder is responsible for providing the highest level of service to customers in the Business Class cabin so that they enjoy a premium service experience in line with 'My Retreat' expectations
- They will ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Maintained calmness and composure during emergency situations.
- Regularly monitored cabin throughout flight to verify security.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Attended training opportunities to maintain updated knowledge on international and national aviation regulations.
- Increased customer satisfaction by kindly and politely greeting guests when boarding and exiting the aircraft.
- Conducted tannoy announcements over cabin crew safety demonstrations, ensuring clear communication and easy to follow instructions.
- Prepared cabin and passengers for safe landing.
- Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.
Relationship Officer
Emirates NBD
Dubai
2010.01 - 2012.03
- Responsible for handling customers complaints, promoting the bank products, and offering suitable financial solutions for each customer.
Sales Representative
RAK bank
Dubai
2007.12 - 2010.11
- Responsible for bank retail, conducting outdoor and telephone client meetings to offer and sell bank products such as personal loans, credit cards, and autoloans.
Education
One year college degree in Aviation security management - undefined
Edith Cowan - Perth WA
2019.02 - 4 2020
Bachelor's Degree in Accounting - undefined
Cairo university - Cairo
2001.08 - 9 2005
Skills
- Federal Aviation Regulations
- Time Management
- Conflict Management
- Marketing
- Administrative Experience
- Host/Hostess
- English
- Cashiering
- First Aid
- Complaint management
- Customer Service
- Team Leadership
- Staff training
- Conflict management
- Performance Management
- Aircraft emergency procedures
- Training
- Flight reporting
- Flight operations
- Cabin crew operational standards
- In-flight safety briefings
- Cabin operations
- Customer experience management
- Aviation safety regulations
- Cabin crew training and development
- Crew briefings
- Incident and complaint management
- Safety briefings
- Equipment inspection
- First aid training
- Pre-flight briefings
- Special needs passenger assistance
Certification
IELTS, 11/01/21, 11/01/23, band 6
Personal Information
Willing To Relocate: Anywhere
Custom
Chairman award ( award of the year), 02/01/18, For your swift action in a life threatening situation that saved the life of a choking baby.
Languages
English
Beginner
A1
Timeline
One year college degree in Aviation security management - undefined
Edith Cowan - Perth WA
2019.02 - 4 2020
Cabin crew supervisor
The Emirates Group
2012.04 - Current
Relationship Officer
Emirates NBD
2010.01 - 2012.03
Sales Representative
RAK bank
2007.12 - 2010.11
Bachelor's Degree in Accounting - undefined
Cairo university - Cairo
2001.08 - 9 2005