Ei Thu Zar Myo Lwin
Reservations Agent
Dubai,United Arab Emirates
Work preference
Summary
Dedicated and customer-focused hospitality professional with nearly three years of hotel experience, including experience in Reservations and Food & Beverage. Currently working as a Reservation Agent at Millennium Place Barsha Heights Hotel Apartments, Dubai, handling individual and group reservations, booking amendments, extensions, cancellations, long-stay enquiries and guest communication.
Strong understanding of hotel reservation procedures, rate enquiries, payment coordination and communication with guests, travel agents and internal departments. Recognised for being organised, adaptable and able to manage multiple tasks in a fast-paced hotel environment.
Overview
3
3
Languages
4
4
years of professional experience
Work history
Reservations agent
Millennium Place Barsha Heights
Dubai, United Arab Emirates
2025.02 - Current
- Ensured seamless booking experience by managing all reservation processes efficiently.
- Maintained calm under pressure whilst simultaneously handling multiple tasks.
- Kept up-to-date records of bookings, ensuring accuracy at all times.
- Managed complex bookings with attention to detail and professionalism.
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Dealt with high-volume calls and emails competently to meet service targets.
- Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
- Worked closely with front office staff for smooth check-in procedures.
- Collaborated with sales team to improve reservations process.
Restaurants Hostess
Millennium Place Barsha Heights
Dubai, United Arab Emirates
2023.02 - 2025.01
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Distributed menus upon arrival of customers, expediting ordering process.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere.
- Supervised setting and clearing of tables, maintaining restaurant's high standards.
- Managed reservation system to avoid overbooking.
- Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
- Responded promptly to phone calls and emails for efficient communication flow..
- Conducted inventory checks regularly, ensuring availability of necessary items.
- Checked on guests to maintain food and service satisfaction.
- Handled complaints with patience and professionalism, ensuring customer retention.
- Created memorable customer experiences through attentive, responsive service.
- Reported customer feedback to management to improve food and service.
Education
Bachelor of Arts - French Literatures and cultures
University of Foreign Languages
Yangon,Myanmar 02/2016 - 09/2020
Diploma - Hospitality and Tourism Management
M Hospitality and Tourism Institute
Yangon,Myanmar 01/2022 - 12/2022
Skills
- Reservation software proficiency(Opera PMS)
- Microsoft office suite proficiency
- Professional telephone etiquette
- KPI management & performance monitoring
- Effective multitasking and time management
- Basic accounting knowledge
- Self-Motivated and proactive
- Strong interpersonal and communication
- Ability to work under pressure
Languages
English
Fluent
French
Elementary
Burmese
Native
Accomplishments
Ambassador of the month-Recognized for outstanding guest service, professionalism ,team work and contribution to hotel operations
Timeline
Reservations agent
Millennium Place Barsha Heights
2025.02 - Current
Restaurants Hostess
Millennium Place Barsha Heights
2023.02 - 2025.01
Diploma - Hospitality and Tourism Management
M Hospitality and Tourism Institute
01/2022 - 12/2022
Bachelor of Arts - French Literatures and cultures
University of Foreign Languages
02/2016 - 09/2020