EJAZ AHMED
Dubai,UAE
Summary
Results-driven Assistant Reservation Manager with knack for streamlining booking operations and enhancing customer satisfaction. Known for reducing booking errors and improving team efficiency through tailored training sessions. Focused on delivering seamless reservation experiences and fostering strong client relationships.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Cluster Assistant Reservation Manager
Millennium Hotels & Resorts
Dubai, UAE
01.2023 - Current
- Identified potential selling opportunities within booking process, including car hire and insurance.
- Improved response times by implementing effective email management techniques.
- Processed payments and online bookings with zero error.
- Completed bookings and reservation amendments using hospitality property management software.
- Maintained high level of accuracy whilst managing multiple booking platforms simultaneously.
- Monitored local accommodation market to guide pricing decision-making.
- Managed hotel budgets through careful planning and business strategy.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Monitored room availability trends, aiding forecasting efforts.
Cluster Reservation Supervisor
Millennium Hotels & Resorts
Dubai
06.2020 - 01.2023
- Company Overview: 4-Star Hotel – Millennium & Copthorne hotels
- Improved reservation system accuracy and efficiency, resulting in a 15% increase in room occupancy
- Managed inventory to optimize room occupancy, handling over 800 room reservations annually
- Increased room occupancy by 20% through effective training and supervision of reservation staff, ensuring policy adherence
- Optimized room occupancy and revenue by adjusting room rates based on demand and seasonal factors
- Trained reservation staff to upsell and cross-sell, resulting in a 10% increase in additional service revenue
- Achieved 95% customer satisfaction by gathering and analyzing guest feedback, leading to process improvements
- Handling OTA Platforms – Booking.com, Expedia, Agoda, Amadeus, Rate Gain etc
- Optimized revenue by collaborating with sales team to implement group reservation strategies, resulting in a 30% revenue increase
- Train reservation agents to effectively upsell and cross-sell additional services or room upgrades
- Collaborate with various departments to create and manage annual budgets and forecast
- Cross trained in Revenue Management
- 4-Star Hotel – Millennium & Copthorne hotels
- Streamlined reservation processes for improved efficiency.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
Reservation Supervisor
COPTHORNE HOTEL DUBAI
Dubai
09.2019 - 05.2020
- Company Overview: 4-Star Hotel – Millennium & Copthorne hotels
- Oversee the reservation system to ensure accuracy and efficiency
- Monitor and update reservation databases regularly
- Provide guidance and support to reservation agents, addressing any issues or concerns
- Handle customer inquiries, concerns, and special requests related to reservations
- Manage inventory to optimize room occupancy and revenue
- Ensure accuracy in reservation details, billing information, and guest preferences
- Train reservation agents to effectively upsell and cross-sell additional services or room upgrades
- 4-Star Hotel – Millennium & Copthorne hotels
Reservation Officer
COPTHORNE HOTEL DUBAI
Dubai
06.2017 - 08.2019
- Company Overview: 4-Star Hotel – Millennium & Copthorne hotels
- Verify credit card information and handle any billing inquiries
- Handle incoming reservation inquiries via phone, email, or online platform
- Provide accurate information about room availability, rates
- Assist guests in making reservations and modifications to existing bookings
- Enter and update reservation details in the hotel's booking system
- Ensure accuracy in guest information, room preferences, and special requests
- Communicate effectively with guests to confirm reservations, provide confirmation details, and address any concerns
- Prioritize tasks to meet deadlines and ensure efficient workflow
- 4-Star Hotel – Millennium & Copthorne hotels
Education
B.Sc. in fire safety basic training -
ALSALAMA FIRE SAFETY TRAINING L.L.C.
Bachelor of Arts - Arts
AJ&K University
Pakistan 05.2014 - 05.2017
Skills
- Attention to detail
- Analytical Skills
- Sales Acumen
- Conflict Resolution
- Communication Skills
- Adaptability
- Decision making
- Marketing strategies
- Revenue Management
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Accomplishments
- Employee of the Month - Awarded as employee of the month for 7 months in past 3 years
- Supervisor of the Quarter - Awarded as Supervisor of the Quarter 2 times in past 3 years
Languages
Urdu
English
Arabic
My Life Philosophy
Committed to continuous growth, I embrace challenges as opportunities, value integrity in all endeavors, and prioritize collaboration for shared success. Guided by passion and purpose, I strive for excellence and aim to make a positive impact in every aspect of life.
Timeline
Cluster Assistant Reservation Manager
Millennium Hotels & Resorts
01.2023 - Current
Cluster Reservation Supervisor
Millennium Hotels & Resorts
06.2020 - 01.2023
Reservation Supervisor
COPTHORNE HOTEL DUBAI
09.2019 - 05.2020
Reservation Officer
COPTHORNE HOTEL DUBAI
06.2017 - 08.2019
Bachelor of Arts - Arts
AJ&K University
05.2014 - 05.2017
B.Sc. in fire safety basic training -
ALSALAMA FIRE SAFETY TRAINING L.L.C.
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