Ejaz Kazi
Dubai,UAE
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Business development manager
MEPserve General trading
Deira, Dubai
06.2019 - Current
- Directed market research initiatives to uncover new business prospects.
- Delivered exceptional customer service by resolving queries promptly.
- Oversaw account management efforts to sustain high levels of client satisfaction managing quarterly sales for AED 7.50 lakh
- Managed crisis situations effectively to prevent disruptions.
- Led sales operations for electrical sanitary ware, hardware tools, and ceramics.
- Coordinated cross-functional procurement and logistics to optimize internal business processes.
- Managed strategic business activities across the MEA region.
Showroom supervisor - Hardware Section
Al Rahmani General trading
Umm Suqeim ,Dubai
07.2014 - 05.2019
- Rejoined/Reconsidered on performance basis to work within newly set up showroom operations in Al quoz.
- Organised regular training sessions to improve team's selling skills.
- Assisted customers in making informed purchase decisions, enhancing their shopping experience.
- Supervised daily operations to ensure a smooth running of the showroom.
- Maintained up-to-date records of inventory and sales data, supporting accurate forecasting and planning.
- Handled financial transactions accurately minimising discrepancies or errors on the shop floor.
- Offered excellent customer service by staying on top of pending orders and customer requests.
- Worked alongside sales team to draw up strategies to increase client base.
- Provided sales team with support materials for sales calls, trade shows and proposal responses.
- Supervised sales team and assisted with recruiting and training new hires.
- Cultivated new business through well-developed sales pipelines to expand market appeal.
- Identified weak areas in sales processes and made suggestions for improvements.
Emirates China commercial
Store and logistics supervisor
Abu Dhabi
12.2012 - 01.2014
- Assisted in resolving issues through analytical thinking to identify viable solutions.
- Promoted customer satisfaction by providing attentive service and addressing concerns.
- Supported problem-solving efforts by evaluating alternatives and contributing to decision-making processes.
Sales executive - key accounts
Al Rahmani General trading
Dubai
10.2011 - 11.2012
- Generated interest in products by presenting and discussing relevant features.
- Coordinated with internal teams to ensure timely delivery of products or services to key accounts.
- Achieved high customer retention rate by providing exceptional after-sales service.
- Identified potential key accounts through market research and networking events.
- Managed communication with stakeholders ensuring transparency and trust throughout sales process.
- Built lasting relationships with key clients to drive business growth.
- Developed customised sales strategies for key clients, resulting in increased client satisfaction.
- Educated clients on product and service updates to sustain business.
- Updated customer records for current, accurate account data.
- Followed up customer orders to deliver within agreed terms.
Inventory controller
Al Rahmani general trading
Dubai
03.2009 - 10.2011
- Prevented stock discrepancies by maintaining up-to-date records using advanced software tools.
- Monitored slow-moving items, initiated appropriate strategies to clear them off efficiently.
- Managed cycle counts regularly for accurate inventory reporting and analysis.
- Collaborated with logistics team, ensured prompt delivery of products to clients.
- Conducted regular stock checks, ensured optimal product availability.
- Optimised warehouse layout for easy access and efficient space utilisation.
- Ensured accurate stock levels by conducting daily inventory audits.
- Managed the receipt of new product shipments, maintained smooth supply chain flow.
Education
Bachelors of commerce -
Mumbai University
Mumbai, India 03.2002 - 03.2005
Languages
Arabic
Intermediate
English
Upper intermediate
Hindi
Native
Marathi
Native
Timeline
Business development manager
MEPserve General trading
06.2019 - Current
Showroom supervisor - Hardware Section
Al Rahmani General trading
07.2014 - 05.2019
Emirates China commercial
Store and logistics supervisor
12.2012 - 01.2014
Sales executive - key accounts
Al Rahmani General trading
10.2011 - 11.2012
Inventory controller
Al Rahmani general trading
03.2009 - 10.2011
Bachelors of commerce -
Mumbai University
03.2002 - 03.2005