Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Ekaterina Ignatyeva

Abu Dhabi
Ekaterina Ignatyeva

Summary

Dynamic and detail-oriented professional with a proven track record at Palmquist Engineering, adept in managing sensitive information and ensuring operational excellence. Skilled in exceptional communication and teamwork, I excel in understanding customer needs and fostering strong relationships. Demonstrated ability to enhance customer satisfaction and streamline processes, contributing to significant efficiency improvements.

My blend of exceptional communication and meticulous attention to detail, coupled with fluency in multiple languages, positions me as a valuable asset to any team, driving results through collaboration and strategic problem-solving.

Overview

11
years of professional experience

Work History

Palmquist Engenering

Office Manager
06.2013 - 06.2015

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Government of Saint Petersburg, Administration of the Central District of the City.

Administrative Coordinator
03.2006 - 01.2008

Job overview

  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

    • St. Petersburg Economic Forum

    Practicum Student
    04.2005 - 07.2005

    Job overview


    • Coordinated efforts between various departments for smooth delivery of services to clients.
    • Organized exclusive events for VIP guests, creating memorable experiences that encouraged repeat visits.
    • Built strong relationships with high-profile clients, fostering loyalty and repeat business.
    • Handled complex situations involving dissatisfied customers with diplomacy, preserving positive relationships while addressing any issues at hand.
    • Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
    • Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
    • Managed confidential information pertaining to client preferences and personal details with utmost discretion and professionalism.

    Lenexpo

    Practicum Student
    02.2004 - 06.2004

    Job overview


    • Worked well in a team setting, providing support and guidance.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Passionate about learning and committed to continual improvement.
    • Managed time efficiently in order to complete all tasks within deadlines.
    • Adaptable and proficient in learning new concepts quickly and efficiently.
    • Self-motivated, with a strong sense of personal responsibility.
    • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.

    Education

    Northwestern Academy of Public Administration
    , Saint Petersburg, Russia

    International Relations Specialist from International Relations
    06.2007

    Skills

    • Exceptional communication
    • Teamwork and Collaboration
    • Attention to Detail
    • Understanding Customer Needs
    • Language Fluency

    Languages

    Russian
    Bilingual or Proficient (C2)
    English
    Advanced (C1)
    Swedish
    Advanced (C1)

    Timeline

    Office Manager

    Palmquist Engenering
    06.2013 - 06.2015

    Administrative Coordinator

    Government of Saint Petersburg, Administration of the Central District of the City.
    03.2006 - 01.2008

    Practicum Student

    St. Petersburg Economic Forum
    04.2005 - 07.2005

    Practicum Student

    Lenexpo
    02.2004 - 06.2004

    Northwestern Academy of Public Administration

    International Relations Specialist from International Relations

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    Ekaterina Ignatyeva