Accomplished professional with strong skills in team leadership, performance management, and coaching. Demonstrated success in developing sales strategies that drive revenue growth and enhance customer service. Expertise in conflict resolution, operational efficiency, and inventory control.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work history
Team Manager
Louis Vuitton
Dubai, United Arab Emirates
07.2023 - 06.2025
Overview: €250M budget for largest EMEA store with 1,500sqm surface area.
Part of renovation project for first floor expansion from 2023 to 2024.
Mentored high-performing team to deliver exceptional client experiences and drive sales.
Enhanced product knowledge, motivating team to exceed performance targets consistently.
Drove sales growth through strategic category management and luxury visual merchandising.
Cultivated strong relationships with high-profile clients, boosting loyalty and retention.
Managed operational processes, ensuring efficient stock deliveries and effective cash handling.
Team Manager
Louis Vuitton
Duesseldorf, Germany
10.2021 - 06.2024
Overview: Flagshipstore with 50 FTEs
Enhanced store atmosphere through team building, development paths, and regular manager meetings.
Led and inspired a high-performing team of 12 sales associates, delivering exceptional customer service.
Fostered collaboration to drive motivation and continuous improvement in luxury retail.
Built and maintained relationships with key clients through personalised clienteling, increasing loyalty.
Oversaw Women RTW category performance, achieving a 15% market share through strategic management.
Managed store operations, ensuring efficient customer flow and an exceptional shopping experience.
Set clear KPIs, conducted performance reviews, and provided actionable guidance for success.
Utilised sales data and trends to optimise performance and identify growth opportunities.
Store Director
ZARA Deutschland B.V. & Co.
Duesseldorf
10.2018 - 09.2021
Led and motivated 50 team members, enhancing performance and engagement.
Hired, trained, and developed employees, including managers and associates.
Fostered a positive, inclusive work culture focused on results.
Set clear goals and annual revenue target of 25 million.
Oversaw sales operations to consistently meet or exceed revenue targets.
Analysed sales data and customer feedback to inform business strategies.
Developed strategies to boost store revenue through product sales and services.
Managed stock effectively, maximising turnover and profitability.