Ekaterina Sevostiyanova
Dubai,UAE
Summary
Experienced and dedicated hospitality professional with over 8 years of progressive experience in luxury hotel and villa operations. Proven track record in guest service excellence, team leadership, and operational management within world-renowned hotel brands. Adept at managing high-end residences, supervising staff, and ensuring a seamless, five-star guest experience. Currently leading villa operations at a luxury resort.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Villa Operations Manager
Anantara The Palm Jumeirah
Dubai, UAE
03.2025 - Current
- Manage day-to-day operations for luxury beachfront villas, ensuring the highest standards of guest satisfaction and privacy.
- Oversee villa attendants, butlers, and concierge services to deliver seamless, personalized experiences.
- Liaise with engineering, housekeeping, and F&B teams for maintenance, cleanliness, and special guest requests.
- Train and mentor staff to maintain consistency in service delivery and operational excellence.
Butler Team Leader
Jumeirah Beach Hotel
Dubai, UAED
09.2022 - 01.2025
- Supervised a team of butlers serving VIP guests and royal clientele, ensuring round-the-clock personalized service.
- Implemented service protocols and guest profiling strategies to enhance guest experiences.
- Managed scheduling, training, and performance evaluations for the butler team.
- Coordinated with senior management for bespoke guest experiences and luxury lifestyle services.
Butler
Jumeirah Beach Hotel
Dubai, UAE
02.2021 - 08.2022
- Delivered high-touch, discreet butler service to guests in suites and private villas.
- Handled guest preferences, special occasions, and luxury arrangements.
- Maintained impeccable guest relations, leading to numerous positive feedback scores.
Guest Service Executive
Steigenberger Hotel
Dubai, UAE
08.2018 - 01.2021
- Welcomed and assisted guests with check-in/check-out and all front office requirements.
- Resolved guest concerns promptly, maintaining high satisfaction levels.
- Assisted concierge and VIP services teams in arranging reservations, transportation, and experiences.
Waitress
Meydan Hotel
Dubai, UAE
01.2017 - 07.2018
- Delivered fine dining service to guests in a fast-paced luxury environment.
- Collaborated with kitchen and bar teams to ensure timely service and guest satisfaction.
- Honed interpersonal skills and built strong foundations in hospitality.
Education
High School Diploma - General
Sariarka
Kazakhstan - Shymkent 09.1998 - 05.2009
Skills
- Luxury Property Management
- VIP Guest Services
- Team Leadership & Training
- Staff Scheduling & Supervision
- Housekeeping Coordination
- Discreet & Personalized Service
- Concierge & Lifestyle Management
- Complaint Resolution
- SOP Development & Implementation
- Multicultural Team Collaboration
Timeline
Villa Operations Manager
Anantara The Palm Jumeirah
03.2025 - Current
Butler Team Leader
Jumeirah Beach Hotel
09.2022 - 01.2025
Butler
Jumeirah Beach Hotel
02.2021 - 08.2022
Guest Service Executive
Steigenberger Hotel
08.2018 - 01.2021
Waitress
Meydan Hotel
01.2017 - 07.2018
High School Diploma - General
Sariarka
09.1998 - 05.2009
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