EKRA MWANGI
Abu Dhabi,AZ
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
LES DANGEREUX
04.2023 - 01.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Relayed guest comments or suggestions to manager on duty for further action.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
Customer SERVIC Assistant/Cashier
Shake Shack-ALSHAYA COMPANY
06.2019 - 11.2022
- Streamlined the checkout process for faster transactions, enhancing overall customer experience.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Increased sales through upselling and cross-selling products to meet customer needs.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
WAITRESS/Cashier Assistant
Hilton Garden Inn Hotel
04.2016 - 10.2018
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
THIKA INSTITUTE OF BUSINESS STUDIES
THIKA-KENYA03.2015
High School Diploma -
RUCHU GIRLS HIGHSCHOOL
NAIROBI-KENYA04.2013
GED -
ST JAMES ACADEMY
NAIROBI-KENYA12.2008
Skills
- Bar terminology
- Group reservations management
- Guest Relations Management
- Reservation coordination
- Wine Pairings
- Reservations Coordination
- Bill computation
- Kitchen staff coordination
- Conflict Resolution
- Cash Handling
- Greeting guests
- Sales and Marketing
- Customer Service
- POS system operations
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Arabic
Intermediate (B1)
Timeline
Restaurant Hostess
LES DANGEREUX
04.2023 - 01.2024
Customer SERVIC Assistant/Cashier
Shake Shack-ALSHAYA COMPANY
06.2019 - 11.2022
WAITRESS/Cashier Assistant
Hilton Garden Inn Hotel
04.2016 - 10.2018
High School Diploma -
THIKA INSTITUTE OF BUSINESS STUDIES
High School Diploma -
RUCHU GIRLS HIGHSCHOOL
GED -
ST JAMES ACADEMY
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