Ms Office
Ekramul Hoda Khan
GM Service
Dubai
Summary
Experienced GM Service with over 22 years of experience in Automotive Service Industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
GM Service
GT Auto Centre
Dubai
09.2015 - 12.2021
- Worked with GT Auto centre as GM Service, which deals in high end clients, mostly Europeans and their cars like Jaguar, BMW, Mercedes, Ferrari, Lincoln, Maserati etc for service & body repair.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
Service Head
Triumph Auto
Faridaba
05.2014 - 05.2015
- Planning and making action plans to enhance service load & revenue, keeping close monitoring of action plans.
- Direct handling the Customer Care Department. Monitoring of Customer Complaints.
- All type of communication with the manufacturer (HYUNDAI) company.
- Daily meet with managers, service advisers, supervisors & technicians.
- Keeping ground level communication with the team and motivating them accordingly to achieve the targets & employee satisfaction.
- Direct reporting to our MD.
Service Manager
Fx Hyndai
Faridabad
05.2011 - 02.2014
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage and equipment operation.
- Trained less-skilled techs & advisors on standards, efficiency and conflict resolution for best-in-class customer service.
- Met with customers to discuss service needs and offer available solutions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Service Manager
Marketings Times
Delhi
03.2009 - 04.2011
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained less-skilled service advisors & technicians on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall service revenue.
- Promoted addons to increase sales and maximizing overall revenue.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Defined clear targets and objectives and communicated to other team members.
- Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Senior Service Advisor
Marketing Times
Delhi
03.2005 - 01.2009
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Service Advisor
Car Scanner
Patna
05.1999 - 02.2005
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Mechanical Engineering
Ghousia College of Engineering
Bangalore 05.1995 - 09.1999
Associate of Science - Senior Year
Ram Lakhan Singh
Patna 04.1993 - 07.1994
Skills
Dealership Management
Accomplishments
Worked as Service Head, recommended by HMIL for the 1st Hyundai Global Dealership of India.
Software
ERP Sysytem
Auto Cad
Interests
Watching Sports
Playing Table Tennis
Reading
Long Drives
Timeline
GM Service
GT Auto Centre
09.2015 - 12.2021
Service Head
Triumph Auto
05.2014 - 05.2015
Service Manager
Fx Hyndai
05.2011 - 02.2014
Assistant Service Manager
Marketings Times
03.2009 - 04.2011
Senior Service Advisor
Marketing Times
03.2005 - 01.2009
Service Advisor
Car Scanner
05.1999 - 02.2005
Bachelor of Science - Mechanical Engineering
Ghousia College of Engineering
05.1995 - 09.1999
Associate of Science - Senior Year
Ram Lakhan Singh
04.1993 - 07.1994
Similar Profiles
Luis Gerardo TejedaLuis Gerardo Tejeda
Auto Detailer Own Business at GT Auto Detailing562Auto Detailer Own Business at GT Auto Detailing562
Ethan ToddEthan Todd
Sales Associate at GT Auto SalesSales Associate at GT Auto Sales
John PaquetteJohn Paquette
Detailer/Lot Attendant at Gt AutoDetailer/Lot Attendant at Gt Auto