Ekta Sharma
Abu Dhabi,UAE
Summary
Highly motivated sales professional with five years of experience providing expertise in strategic lead generation, sales presentations, effective communication, enterprise sales strategy, creative marketing, and category oversight across diverse sectors. Exceeding quota sales manager with a consistent record of building a referral network to convert and grow sales prospects into loyal, satisfied clients. Proactive Hospitality Worker with an in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering, and event preparations. Successful record of managing budgets, controlling inventory, and motivating team members to boost productivity.
Overview
6
6
years of professional experience
Work History
Guest Relations Executive
Ahalia Hospital
Abu Dhabi, UAE
12.2022 - Current
- Improved and increased efficiency of future service by collecting and inputting relevant patient data into the booking system.
- Developed and delivered efficient management of the feedback process to inspire continuous improvement across hospital services.
- Provided outstanding patient experience, ensuring team members had current knowledge of hotel products, services, and policies.
- Maintained brand advocacy by ensuring all patient requests were promptly catered to, inspiring team members to go the extra mile to deliver outstanding patient service.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Drove patient experience by anticipating needs and preferences, cutting complaints by 100%.
- Expertly handled patient objections, complaints, and comments, ensuring feedback was promptly actioned prior to related departure.
Cashier
The Spice delight
Amritsar, India
10.2020 - 08.2022
- Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
- Performed accurate cash counts at store opening and closing.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Displayed and restocked merchandise by following brand guidelines.
- Minimized long register queues by completing sales transactions quickly and accurately.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Mentored new team members on customer service and POS operations.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Sales Representative
Arora Electronics
Amritsar , India
02.2019 - 08.2020
- Helped resolve client problems quickly with superior customer service.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-orientated presentations to increase revenue.
- Consistently achieved personal goals and KPIs to improve overall company sales performance by 100%.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Presented the latest merchandise to prospective buyers.
- Cross-sold complementary products and services to customers.
Receptionist
Kumar Hotel
kapur Thale , India
12.2018 - 12.2018
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Screened and verified visitor IDs, maintaining the security of personnel and office environment.
- Managed bookings using Booker software to schedule, cancel and re-arrange in between appointments.
- Managed office calendar, set new appointments, and assisted with arrangements.
- Assisted visitors with completing info and submitting required paperwork.
- Coordinated maintenance services to achieve fully-functional office space.
Education
Bachelor of Arts -
Shazada Nand collage
IndiaDiploma in Computer Applications -
Royal Net Computer Academy
IndiaSkills
- MS Office proficiency
- Customer and client relations
- Professional and smart presentation
- Client retention strategies
- Record-keeping and bookkeeping
- Security awareness
- Professional appearance
- Customer service
- Microsoft Office Suite
- Document control
- Store merchandise stocking
- Complaint handling
- Cash counting
- Customer greeting
- Cash handling policies
- Store appearance maintenance
- Monetary transactions
- Point Of Sale system operation
- Regulatory compliance expertise
- Service promotions
- Lead development
- Customer relations
- Demand generation marketing
Languages
English
Advanced
Hobbies
Photography
Acting/Drama
Traveling
Reading
Timeline
Guest Relations Executive
Ahalia Hospital
12.2022 - Current
Cashier
The Spice delight
10.2020 - 08.2022
Sales Representative
Arora Electronics
02.2019 - 08.2020
Receptionist
Kumar Hotel
12.2018 - 12.2018
Bachelor of Arts -
Shazada Nand collage
Diploma in Computer Applications -
Royal Net Computer Academy
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