Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Salma El Zoghby

Dubai

Summary

Dynamic and results-driven operations leader with over 20 years of experience in multinational technology environments, managing large-scale operations, multi-million-dollar budgets, and delivering superior outcomes. Demonstrated expertise in operational strategy, process optimization, financial management, and team leadership. Adept at driving organizational transformation, aligning operational goals with corporate vision, and achieving measurable business results.

Overview

22
22
years of professional experience

Work History

Operations and Alliance Manager – Technology Group

Gulf Business Machines (GBM)
05.2024 - Current
  • Led operations for $600M+ business portfolio, including AI, Cloud, Cybersecurity, and Infrastructure.
  • Developed and implemented a growth strategy for the business unit focusing on driving significant market expansion
  • Designed and optimized sales incentive programs and quota deployment processes, improving team performance and coverage
  • Enhanced P&L analysis frameworks
  • Streamlined pricing, profit estimation, and sales execution cycles, reducing operational bottlenecks
  • Led enterprise-wide enablement initiatives across branches and lines of business
  • Vendor and alliance managememt
  • Spearheaded advanced sales forecasting and performance tracking mechanisms, enabling proactive decision-making
  • Implemented data-driven approaches to monitor performance metrics and drive continuous improvement efforts.
  • implemented management system
  • maintained an audit ready organization
  • Leveraged data analytics to identify trends and areas of concern within the company''s alliance ecosystem, informing strategic decisions for future growth.
  • Collaborated closely with sales teams to drive revenue through joint selling efforts and leveraging partner networks.
  • Managed day-to-day operations within the company''s partner program, ensuring smooth workflows between various stakeholders involved in each project or initiative.
  • Implemented an alliance management framework that improved tracking of partnership performance metrics across multiple departments.
  • Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.

Operations & Business Controls Leader

Gulf Business Machines (GBM)
07.2019 - 04.2024

• Developed a blue print for the IBM BU that was implemented across all GBM branches
• Designed sales incentive plans for GBM and enhanced quota deployment and territory coverage processes.
• Analyzed P&L information and developed recommendations that led to 20% profitability increase within 1 year.
• Optimized use of opportunity management tools to effectively monitor, evaluate and report insightful analyses.
• Redesigned pricing and profit estimation processes and accelerated sales execution cycle.
• Spearheaded sales forecasting activities across GBM branches.
• Managed enablement requirements across branches and lines of business.
• Addressed weaknesses in current processes and deployed action plans to improve efficiency.

Chief Operating Officer

IBM
01.2018 - 06.2019
  • Directed multi-functional teams across operations, sales, contracts, and financial management, achieving market-leading growth
  • Enhanced sales forecasting and accounts receivables processes, improving collections by 20% and reducing DSO by 30%
  • Championed organizational transformation initiatives to align with IBM’s global strategic imperatives

Operations Manager

IBM
01.2013 - 12.2017
  • Oversaw forecasting and strategic execution processes, improving operational efficiency and market responsiveness
  • Improved cash flow management, reducing outstanding debts by 80%

Financial Controller

IBM
07.2011 - 12.2012
  • Led P&L management, budgeting, and cost control initiatives, achieving a 30% profit growth

Business Controls Leader

IBM
07.2008 - 06.2011
  • Directed SOX compliance and audit programs for Egypt and North Africa, securing a satisfactory audit rating

Sales Operations Specialist

IBM
05.2005 - 06.2008

Channels Coordinator

IBM
03.2003 - 04.2005

Education

Bachelor - Business Administration And Management

Cairo University
Cairo, Egypt

Skills

  • Strategic Planning & Execution
  • P&L Management
  • Operational Excellence & Process Optimization
  • Financial Analysis & Budgeting
  • Risk Management & Compliance
  • Team leadership
  • Sales Operations & Forecasting
  • Vendor & Partner Management
  • Business Growth & Profitability Optimization
  • Partnership development

Accomplishments

  • Boosted profitability across multiple roles by implementing innovative operational strategies.
  • Successfully led cross-regional teams to deliver transformative business solutions in competitive markets.
  • Achieved exceptional audit and compliance ratings, aligning regional practices with global standards.
  • Spearheaded technology integration projects, enhancing organizational agility and efficiency.

Timeline

Operations and Alliance Manager – Technology Group

Gulf Business Machines (GBM)
05.2024 - Current

Operations & Business Controls Leader

Gulf Business Machines (GBM)
07.2019 - 04.2024

Chief Operating Officer

IBM
01.2018 - 06.2019

Operations Manager

IBM
01.2013 - 12.2017

Financial Controller

IBM
07.2011 - 12.2012

Business Controls Leader

IBM
07.2008 - 06.2011

Sales Operations Specialist

IBM
05.2005 - 06.2008

Channels Coordinator

IBM
03.2003 - 04.2005

Bachelor - Business Administration And Management

Cairo University
Salma El Zoghby