Dynamic and results-driven operations leader with over 20 years of experience in multinational technology environments, managing large-scale operations, multi-million-dollar budgets, and delivering superior outcomes. Demonstrated expertise in operational strategy, process optimization, financial management, and team leadership. Adept at driving organizational transformation, aligning operational goals with corporate vision, and achieving measurable business results.
• Developed a blue print for the IBM BU that was implemented across all GBM branches
• Designed sales incentive plans for GBM and enhanced quota deployment and territory coverage processes.
• Analyzed P&L information and developed recommendations that led to 20% profitability increase within 1 year.
• Optimized use of opportunity management tools to effectively monitor, evaluate and report insightful analyses.
• Redesigned pricing and profit estimation processes and accelerated sales execution cycle.
• Spearheaded sales forecasting activities across GBM branches.
• Managed enablement requirements across branches and lines of business.
• Addressed weaknesses in current processes and deployed action plans to improve efficiency.