Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ELAF ABDALBAGI

Summary

I am an experienced and reliable customer service officer a wealth of expertise gained from woking in a high-volume call center environment, handing email inquiries, and engaging in live chat interactions. My commitment to assisting customer in resolving their issues is unwavering. I have a proven ability to actively listen, swiftly and effectively solve problems, and cultivate a professional and welcoming atmosphere. I am fully dedicated to adhering to company protocols and fostering customer loyalty.

Overview

4
4
years of professional experience

Work history

Customer service officer

Tafaseel BPO _Tabby Payment Solutions
12.2022 - 04.2024
  • Handled customer inquiries and provided assistance via phone calls, emails, and chat support.
  • Assisted customer with inquiries, concerns, and issues, consistently achieving high customer satisfaction ratings.
  • Registered customer information to maintain accurate records.
  • Listened actively to offer accurate information and best solution to their needs.
  • Improved efficiency and productivity by acquiring new skills.
  • Demonstrated adaptability in handling various customer situations and adapting to evolving company policies.
  • Utilized technical proficiency in Zendesk, Helpdesk, Backoffice and Ziwo to streamline customer support processes.
  • Trained and mentored other agents through shadowing and provided guidance to ensure a high standard of customer service.

Receptionist

Abstract Tax Consultancy
12.2020 - 12.2022
  • Tracked daily activities and important metrics with spreadsheets.
  • Oversaw office supply orders and replenished stock for staff use.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Admitted guests into buildings to control site access.

Front desk receptionist

Dream Touch Hotel
11.2019 - 11.2020
  • Offered knowledgeable, friendly support to in-office guests.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Handled office petty cash and maintained flawless records.

Education

Sudan University of Science and Technology
Sudan

Skills

  • Effective Communication
  • Patience and Empathy
  • Time Management
  • Problem-Solving
  • Adaptability
  • Product/ Service Knowledge
  • Computer Proficiency

Languages

English
Fluent
Arabic
Native

Timeline

Customer service officer

Tafaseel BPO _Tabby Payment Solutions
12.2022 - 04.2024

Receptionist

Abstract Tax Consultancy
12.2020 - 12.2022

Front desk receptionist

Dream Touch Hotel
11.2019 - 11.2020

Sudan University of Science and Technology

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ELAF ABDALBAGI