Elaf Abdelhalim
Dubai,DU
Summary
Dedicated and customer-focused professional seeking a challenging customer service position where my communication skills, problem-solving abilities, and commitment to customer satisfaction can contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Planning Lead
JTI
2022.04 - 2023.12
- Enhanced project efficiency by streamlining communication between planning and execution teams.
- Prepare monthly production plan according to market demand and factory capacity.
- Run monthly MRP to monitor stock level and ordering.
- Tracking the shipments during the month to ensure the ETAs are approximately.
- Optimized scheduling processes for improved resource allocation and cost reduction.
- Developed comprehensive project plans to ensure timely completion of deliverables.
- Collaborated with cross-functional teams to identify potential risks and implement mitigation strategies.
Product Cost Lead
JTI
2021.06 - 2022.04
- Improved project efficiency by streamlining post-production workflows and implementing new software solutions.
- Managed multiple projects simultaneously, ensuring timely completion and delivery within budgets.
- Developed raw materials cost analysis model to reflect the correct value of the inventory.
- Developed strong relationships with clients by maintaining regular communication and providing exceptional customer service.
- Achieved monthly closing deadline .participate in the monthly stock count and report the inventory value and COGS.
- develop variance analysis model to emphasize the FX impact, currency split impact and actual variance of the material.
IT and ERP Supervisor
SUR International Investments
2020.01 - 2021.06
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established ERP needs via business process analysis and consultation.
- Participate in decision-making to optimize and improve technology management system.
- Established cost control reporting system.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
MTN Sudan
2017.01 - 2018.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Accounting And Finance
Sudan University For Science And Technology
Khartoum, Sudan12.2016
Skills
- Change Management
- Continuous Learning
- Quality Assurance
- Contract Management
- Complaint Resolution
- Report Generation
- Scheduling
- MS office
- Time management
- Analytical thinking
- ERP Software
- CRM software
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Planning Lead
JTI
2022.04 - 2023.12
Product Cost Lead
JTI
2021.06 - 2022.04
IT and ERP Supervisor
SUR International Investments
2020.01 - 2021.06
Customer Service Representative
MTN Sudan
2017.01 - 2018.03
Bachelor of Science - Accounting And Finance
Sudan University For Science And Technology
Similar Profiles
Steeve LabourotSteeve Labourot
Process Analyst Manager at JTIProcess Analyst Manager at JTI
Sara YaminiSara Yamini
Financial Accountant at JTIFinancial Accountant at JTI
Tatiana MalininaTatiana Malinina
Global Diversity & Inclusion Manager at JTIGlobal Diversity & Inclusion Manager at JTI