ELAINE DELAN
DUBAI,UAE
Summary
Driven professional with keen sense for customer service and sales excellence, ready to transition into role of Rental Sales Agent. Demonstrates strong interpersonal skills and persuasive communication, honed through previous roles in customer-facing positions. Poised to enhance customer satisfaction and drive revenue growth through tailored rental solutions.
Overview
8
8
years of professional experience
Work history
Assistant Rental Sales Agent
Autostrad International Vehicle Leasing
Dubai , United Arab of Emirates
08.2024 - Current
- Trained new staff members thoroughly-ensuring they understand company procedures.
- Ensured compliance with company policies whilst processing rentals.
- Managed drop-off and pick-up schedules to enhance efficiency.
- Negotiated rates competitively, securing long-term business contracts.
- Enhanced customer satisfaction by providing exceptional service.
- Conducted regular vehicle inspections for optimal safety standards.
- Monitored the condition of returned vehicles closely, identifying any issues swiftly.
- Checked availability of vehicles constantly for efficient allocation.
- Handled customer complaints professionally, restoring confidence in our service.
- Prioritised customer needs effectively, enhancing their rental experience.
- Assisted renters with queries for swift problem resolution.
Receptionist
Top Millions Technical Services
International City-China Cluster, United Arab of Emirates
03.2023 - 04.2024
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Sales Promoter
Al Safeer Group Of Companies
Sharjah, United Arab of Emirates
03.2020 - 02.2023
- Liaised regularly with area sales manager for stock replenishment and feedback sharing.
- Enhanced customer understanding by conducting interactive product demonstrations.
- Demonstrated flexibility by promoting a range of products across different sectors.
- Built strong relationships with store managers to secure prime shelf space.
- Communicated effectively with potential buyers to understand their needs.
Receptionist
Dr. Manuel Veloso Memorial Hospital
Palompon Leyte, Philippines
11.2017 - 05.2019
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
Education
Bachelor of Science - Computer Science
Palompon Institute of Technology
Philippines 04.2001 - /2017
High School Diploma -
Colegio De San Francisco Javier
PhilippinesSkills
- Documentation and record keeping
- Customer service-oriented
- Initiative taking
- Communication proficiency
- Time efficiency
- Customer Service
Timeline
Assistant Rental Sales Agent
Autostrad International Vehicle Leasing
08.2024 - Current
Receptionist
Top Millions Technical Services
03.2023 - 04.2024
Sales Promoter
Al Safeer Group Of Companies
03.2020 - 02.2023
Receptionist
Dr. Manuel Veloso Memorial Hospital
11.2017 - 05.2019
Bachelor of Science - Computer Science
Palompon Institute of Technology
04.2001 - /2017
High School Diploma -
Colegio De San Francisco Javier
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