ELAINE DZAUMA
DUBAI
Summary
An organised, detail oriented, and conscientious self-starter, able to strategise and prioritise effectively to accomplish multiple tasks and stay calm under pressure. Flexible and analytical with a keen eye for details skilled at synthesizing and editing information and editing information to achieve overall objectives.
Overview
8
8
years of professional experience
Work History
Customer Service/Receptionist
Mpac Sport Academy
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations.
- Handle inbound and outbound calls, and emails in professional way.
- Maintain great customer retention by always assisting our clients to utmost satisfaction.
- Handle clients inquiries, concerns and request efficiently
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduling, coordinated and confirmed appointments and meetings.
- Answering multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completing all tasks in compliance with company policies and procedures.
Reservations Agent
City Lodge Hotel Pinelands
09.2019 - 03.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Reservation Executive
Newlands Peak Aparthotel By Totalstay
07.2016 - 08.2019
- Documented all customer and booking information in [Software].
- Created daily floor sheets outlining reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Maximized revenue by turning simple inquiries into reservations.
- Collaborated with other departments personnel to convey guest needs and achieve smooth arrivals.
Customer Service Agent
Mukuru.com
08.2015 - 06.2016
- Creating customer’s remittance orders
- Handling customer’s queries
- Escalating customer’s issues to relevant departments
- Preparing team monthly reports
- Meeting monthly KPIs.
Education
Legitimate Leadership Course -
MilPark College
Pretoria, South Africa10.2021
LCCI - Private Secretary Diploma -
Speciss College
Harare, Zimbabwe2012
SPECISS Executive Secretarial Diploma -
Speciss College
Harare, Zimbabwe2012
Book Keeping Certificate -
Speciss College
Harare, Zimbabwe2012
Skills
- Telephone and Email Etiquette
- Record Preparation
- Upselling Proficiency
- Patience
- Cancellation Policies
- Customer Engagement
- Cancellation Processing
- Issue Resolution and trouble shooting
- Proficient in RMS
- Pricing Data
Accomplishments
- Enthusiastic Customer Service Executive eager to contribute to team successthrough hard work, attention to detail and excellent organizational skills
- Remarkable Telemarketer provides superior customer service to callers
- Friendly, punctual, dependable and computer-savvy
- Specializing in balancingmany different tasks at once.
Languages
English
Advanced (C1)
Hobbies
Adventure
Travelling
Art
Referees
Changu Pearl Chinyepi
971522891806
Rebecca Nakayenga
971547919427
Timeline
Customer Service/Receptionist
Mpac Sport Academy
04.2022 - Current
Reservations Agent
City Lodge Hotel Pinelands
09.2019 - 03.2022
Reservation Executive
Newlands Peak Aparthotel By Totalstay
07.2016 - 08.2019
Customer Service Agent
Mukuru.com
08.2015 - 06.2016
Legitimate Leadership Course -
MilPark College
LCCI - Private Secretary Diploma -
Speciss College
SPECISS Executive Secretarial Diploma -
Speciss College
Book Keeping Certificate -
Speciss College
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