El Alya Ibrahim
Abu Dhabi
Summary
Accomplished administrative officer with 11 years of experience effectively managing administrative tasks. Seeking a full-time position to utilize my expertise, skills, and knowledge for mutual growth and success. Detail-oriented and highly organized, dedicated to ensuring smooth operations and optimizing efficiency in any work environment. Committed to delivering exceptional results, excelling in fast-paced settings and multitasking with precision.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Emirates Institute of Finance
01.2023 - Current
- Professionally and courteously interact with customers through various channels.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Program Administration & Delivery Officer
Emirates Institute of Finance
01.2016 - 01.2023
- Implement and monitor training programs within the organization.
- Accept trainees, confirm or cancel courses with companies and banks.
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Collect, compile and report results of evaluation, attendance and training data, and issuing Certificates
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Librarian
Emirates Institute of Finance
01.2014 - 01.2016
- Organize events (Najah exhibition and AL Ain Education and Career Fair)
- Respond to daily requests for information, registering new users, and updating the system.
- Explain what facilities and services users are entitled to.
- Collect statistics and generate reports as required.
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Receptionist
Emirates Institute of Finance
01.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provide information about the institute and respond to inquiries
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Business Administration - Finance and Banking
Al Ain University of Science And Technology
01.2016
Diploma - Banking
Emirates institute for banking and financial Studies
01.2012
Secondary School Certificate - literature Section
Al Mafraq Secondary School
Abu Dhabi01.2009
Skills
- Proficient with technical skills
- Self-motivated
- Effective communication
- Time management
- Complaint Handling
- Data Entry
- Documentation And Reporting
- Problem-solving abilities
Languages
Arabic
English
Personal Information
- Date of Birth: 24/10/1991
- Gender: Female
- Nationality: Mauritania
- Visa Status: Resident in Father's Visa
Other qualifications and courses
- Certified Banking Operation, 2024
- ISO 9001:2008 Internal Auditor, 2015
- Library Management Diploma, Development Institute for Science and Computer, 2014
- Business Etiquette course, EIBFS, 2014
- ICDL, Sara Institute, 2013
- IELTS certificate, 2011
Timeline
Customer Service Officer
Emirates Institute of Finance
01.2023 - Current
Program Administration & Delivery Officer
Emirates Institute of Finance
01.2016 - 01.2023
Librarian
Emirates Institute of Finance
01.2014 - 01.2016
Receptionist
Emirates Institute of Finance
01.2012 - 01.2014
Diploma - Banking
Emirates institute for banking and financial Studies
Bachelor of Business Administration - Finance and Banking
Al Ain University of Science And Technology
Secondary School Certificate - literature Section
Al Mafraq Secondary School
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