Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ElBadiy Elachkar

Dubai

Summary

Forward-thinking Customer service and Event organizing Supervisor dedicated to training and mentoring staff to effectively resolve customer inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls and walk-in customers. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Overview

5
5
years of professional experience

Work History

Luxury Customer Success Representative.

MENA Assistance.
Dubai
01.2025 - Current
  • Managed global customer interactions (calls, follow-ups, chats, surveys) while ensuring compliance with legal and health standards.
  • Provided efficient, luxury customer service, resolving issues quickly, and maintaining high satisfaction.
  • Worked with cross-functional teams to improve processes and enhance the customer experience.

Support Team Lead

RTA
Dubai
07.2023 - 12.2024
  • Entered, updated, and maintained large datasets accurately within company systems.
  • Managed priorities and met deadlines while ensuring precision and attention to detail.
  • Collaborated with team members to streamline data entry processes, and boost efficiency.

Call Center Representative

RTA.
Dubai
03.2022 - 07.2023
  • Handled high volumes of inbound and outbound calls efficiently and professionally.
  • Resolved customer inquiries and issues, providing accurate product or service information.
  • Maintained a positive attitude and adapted quickly to dynamic or challenging situations.

Special Events Supervisor

Choego
Dubai
08.2020 - 04.2025
  • Supervised teams to ensure smooth and successful operational execution.
  • Planned and coordinated national events, including government-funded and private functions.
  • Maintained high standards in service and communication, ensuring strong customer satisfaction.
  • Prepared detailed activity schedules, managing timing and layouts with precision.
  • Recognized by international ministers and media, including coverage by Dubai TV.

Customer Service Representative

Jaeem
Dubai
06.2021 - 10.2025
  • Recommended products and services aligned with client needs to drive sales and satisfaction.
  • Handled customer complaints, identifying issues, and implementing effective solutions.
  • Oversaw sales operations and inventory, ensuring product quality before shipment.
  • Managed digital platforms, including social media, website updates, and maintained accurate Excel records for purchases.

Education

6 Months Online Course - Human Resources Management

Oxford University
Online
09-2024

6 Months Online Course - Business Administration

Oxford University
Online
08-2024

High School Diploma -

Al Wahidah School
Dubai
05-2019

Skills

  • Team building
  • Staffing and scheduling
  • Problem-solving aptitude
  • Multitasking
  • Employee training
  • Data analysis
  • Project management
  • Excel, Word, and PowerPoint
  • Event supervision
  • Ability to work Under pressure

Accomplishments

  • Assisted in creating, testing, and managing the Dubai Mall paid parking system
  • Received multiple award for organizing national events at high standards.

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Luxury Customer Success Representative.

MENA Assistance.
01.2025 - Current

Support Team Lead

RTA
07.2023 - 12.2024

Call Center Representative

RTA.
03.2022 - 07.2023

Customer Service Representative

Jaeem
06.2021 - 10.2025

Special Events Supervisor

Choego
08.2020 - 04.2025

6 Months Online Course - Human Resources Management

Oxford University

6 Months Online Course - Business Administration

Oxford University

High School Diploma -

Al Wahidah School

Similar Profiles

CREATE PROFILE
ElBadiy Elachkar