Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
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ELCITA MATHIAS

ELCITA MATHIAS

DUBAI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Call Center Executive

Healthbay Polyclinic
08.2023 - Current
  • Customer Service: Provide exceptional customer service by answering inquiries, resolving issues, and handling complaints courteously and efficiently.
  • Appointment Scheduling: Schedule appointments for patients based on their needs and availability of healthcare providers.
  • Chatbot Management: Manage and maintain the healthcare chatbot system to ensure smooth operation and accuracy in responses.
  • Sales Calls: Initiate outbound sales calls to prospective patients or clients to promote healthcare services, products, or wellness programs.
  • Insurance Verification: Verify patients' insurance coverage and benefits to ensure eligibility for services.
  • Medical Records Management: Maintain accurate and confidential patient records in compliance with healthcare regulations.
  • Product Knowledge: Demonstrate a deep understanding of healthcare services, medical products, or wellness solutions offered by the organization.
  • Patient Education: Educate patients on healthcare services, procedures, and any necessary preparations.
  • Handling Emergencies: Manage emergency calls effectively by following established protocols and procedures.
  • Quality Assurance: Ensure adherence to quality standards and regulatory requirements in all customer interactions.
  • Team Collaboration: Collaborate with healthcare providers, nurses, and administrative staff to coordinate patient care seamlessly.
  • Documentation: Document all customer interactions, including details of inquiries, resolutions, and follow-up actions.
  • Compliance: Adhere to Dha regulations and maintain patient confidentiality at all times.
  • Continuous Improvement: Participate in training sessions and workshops to enhance skills and knowledge of healthcare services and call center operations.

Administrator Officer

IBECE FACADE DESIGN SERVICES
01.2023 - 05.2023
  • Greet and welcome guests/visitors as soon as they arrive at the office.
  • Direct visitors to the appropriate person and office.
  • Answer, screen and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
  • Responsible for arranging the invoices and submitting to accounts department.
  • Responsible for supplier registration.
  • Maintaining Employee Leave record and project logs.
  • Scheduling the Interviews and meetings.
  • Maintaining the Contact List.

Travel Consultant

BKV HOLIDAYS AND VISA
10.2021 - 11.2022
  • Books flight and other transportation arrangements as well as lodging and tours.
  • Provide information about travel destinations and accommodations.
  • Communicate with vendors of travel-related products to get the best deals.
  • Market and sell holiday and other specialized tour packages.

Education

BBA IN AVIATION MANAGEMENT -

SRINIVAS UNIVERSITY
01.2023

Skills

  • COMMUNICATION SKILL
  • CUSTOMER SERVICE
  • INTERPERSONAL SKILL
  • ABILITY TO WORK UNDER PRESSURE
  • TEAM PLAYER
  • PROBLEM SOLVING
  • MULTITASKING

Languages

ENGLISH
HINDI
KONKANI

Personal Information

  • Date of Birth: 01/08/2001
  • Nationality: INDIAN
  • Marital Status: Single
  • Visa Status: Work

Hobbies and Interests

  • DANCING
  • SWIMMING
  • SPORTS

Timeline

Call Center Executive

Healthbay Polyclinic
08.2023 - Current

Administrator Officer

IBECE FACADE DESIGN SERVICES
01.2023 - 05.2023

Travel Consultant

BKV HOLIDAYS AND VISA
10.2021 - 11.2022

BBA IN AVIATION MANAGEMENT -

SRINIVAS UNIVERSITY

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