ELCITA MATHIAS
DUBAI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Call Center Executive
Healthbay Polyclinic
08.2023 - Current
- Customer Service: Provide exceptional customer service by answering inquiries, resolving issues, and handling complaints courteously and efficiently.
- Appointment Scheduling: Schedule appointments for patients based on their needs and availability of healthcare providers.
- Chatbot Management: Manage and maintain the healthcare chatbot system to ensure smooth operation and accuracy in responses.
- Sales Calls: Initiate outbound sales calls to prospective patients or clients to promote healthcare services, products, or wellness programs.
- Insurance Verification: Verify patients' insurance coverage and benefits to ensure eligibility for services.
- Medical Records Management: Maintain accurate and confidential patient records in compliance with healthcare regulations.
- Product Knowledge: Demonstrate a deep understanding of healthcare services, medical products, or wellness solutions offered by the organization.
- Patient Education: Educate patients on healthcare services, procedures, and any necessary preparations.
- Handling Emergencies: Manage emergency calls effectively by following established protocols and procedures.
- Quality Assurance: Ensure adherence to quality standards and regulatory requirements in all customer interactions.
- Team Collaboration: Collaborate with healthcare providers, nurses, and administrative staff to coordinate patient care seamlessly.
- Documentation: Document all customer interactions, including details of inquiries, resolutions, and follow-up actions.
- Compliance: Adhere to Dha regulations and maintain patient confidentiality at all times.
- Continuous Improvement: Participate in training sessions and workshops to enhance skills and knowledge of healthcare services and call center operations.
Administrator Officer
IBECE FACADE DESIGN SERVICES
01.2023 - 05.2023
- Greet and welcome guests/visitors as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Responsible for arranging the invoices and submitting to accounts department.
- Responsible for supplier registration.
- Maintaining Employee Leave record and project logs.
- Scheduling the Interviews and meetings.
- Maintaining the Contact List.
Travel Consultant
BKV HOLIDAYS AND VISA
10.2021 - 11.2022
- Books flight and other transportation arrangements as well as lodging and tours.
- Provide information about travel destinations and accommodations.
- Communicate with vendors of travel-related products to get the best deals.
- Market and sell holiday and other specialized tour packages.
Education
BBA IN AVIATION MANAGEMENT -
SRINIVAS UNIVERSITY
01.2023
Skills
- COMMUNICATION SKILL
- CUSTOMER SERVICE
- INTERPERSONAL SKILL
- ABILITY TO WORK UNDER PRESSURE
- TEAM PLAYER
- PROBLEM SOLVING
- MULTITASKING
Languages
ENGLISH
HINDI
KONKANI
Personal Information
- Date of Birth: 01/08/2001
- Nationality: INDIAN
- Marital Status: Single
- Visa Status: Work
Hobbies and Interests
- DANCING
- SWIMMING
- SPORTS
Timeline
Call Center Executive
Healthbay Polyclinic
08.2023 - Current
Administrator Officer
IBECE FACADE DESIGN SERVICES
01.2023 - 05.2023
Travel Consultant
BKV HOLIDAYS AND VISA
10.2021 - 11.2022
BBA IN AVIATION MANAGEMENT -
SRINIVAS UNIVERSITY
Similar Profiles
Safia MuhammadSafia Muhammad
Aerospace & Aviation Medicine at Healthbay PolyclinicAerospace & Aviation Medicine at Healthbay Polyclinic
Yaniris LoresYaniris Lores
Lic. Clinical Bioanalysis at Polyclinic Emilio Daudinot ,Polyclinic Mario EscalLic. Clinical Bioanalysis at Polyclinic Emilio Daudinot ,Polyclinic Mario Escal
AMYNETTE GELACIOAMYNETTE GELACIO
Medical Laboratory Technologist at AL SULTAN POLYCLINICMedical Laboratory Technologist at AL SULTAN POLYCLINIC