Eleena Jayamaha
Sales Executive
Dubai,DU
Summary
Knowledgeable and dedicated customer service professional with extensive experience in more than two years in bank assurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4
4
Certifications
1
1
Language
Work History
Junior Relationship Executive
Union assurance plc
Colombo, Sri lanka
10.2019 - 02.2022
- Presented contracts to clients, answered questions and obtained signatures.
- Reported field activity, interactions and results weekly.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
- Worked two years with union assurance and commercial bank assurance departments to facilitate communication and deliver personalized solutions to customers.
- Assisted customers with opening accounts and signing up for new services
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Supported branch manager with team initiatives, resulting in 50% increase in new business
Receptionist
Mahima Beauty Salon
Colombo , Sri Lanka
12.2018 - 09.2019
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Receptionist
Leeds International College
Negombo, Sri Lanka
01.2018 - 11.2018
- Maintained excellent attendance record, consistently arriving to work on time.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed over 50 calls Per day
Education
No Degree - Diploma in Digital Marketing Management
Loyola College
Bopitiya 03.2022 - Current
Timeline
Certificate in Digital marketing management
07-2022
No Degree - Diploma in Digital Marketing Management
Loyola College
03.2022 - Current
Junior Relationship Executive
Union assurance plc
10.2019 - 02.2022
Certificate IELTS academic
04-2019
Receptionist
Mahima Beauty Salon
12.2018 - 09.2019
Receptionist
Leeds International College
01.2018 - 11.2018
Certificate in Human Resources development
05-2016
Certificate in Microsoft office
03-2012
Skills
Investment and Wealth Planning
Certification
Certificate in Digital marketing management
Additional Information
- Age -23
- Nationality -Sri lankan
- Willing to relocate: Anywhere
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