Eleena Lewis
Senior Broker
Dubai
Summary
Flexible individual with advanced knowledge of insurance principles and ability to professionally handle insurance related issues. To give my best performance in your reputable organization, bringing strong knowledge of insurance policies.
Overview
18
18
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Broker
Kingdom Brokerage Re, DIFC, Dubai
03.2022 - Current
- Designation – Senior Broker – Property, Engineering, Marine, Financial & Casualty Lines
- Job Profile – Implementing Insurance Underwriting guidelines, processes, workflow, etc
- Prepare quotes /placements and obtain reinsurance on appropriate terms, price and with suitable reinsurers to meet client requirements.
- Negotiating cover and renewal terms and/or cover extensions
- Structure and place facultative reinsurance agreements.
- Build and maintain strong relationships with insurance companies and reinsurers
- Analyze clients’ portfolios, assess risk exposure, and recommend optimal reinsurance solutions.
- Stay updated on reinsurance market trends, pricing and regulatory changes.
- Ensure compliance with regulatory standards in all reinsurance transactions and documentation.
- Maintain detailed records of contracts, negotiations, and reinsurance program updates.
- Adherence to the Workflow Procedures of the company as well as fine-tuning them where needed.
- Involve in market intelligence and place the risks accordingly.
- Provide a first-class service to clients and suppliers.
- Responsible for maintaining and handling the already existing portfolio of the company on all lines of business.
- Ensure proper business development with ceding companies and reinsurers.
- Ensuring integrity of documentation and filing system.
- Proactive in managing relationships with clients and reinsurers and effective management of own workload and timescales.
- Marketing the name of the company to new and existing insurance and reinsurance companies.
- Identify and pursue new business
- Preparation of Endorsement Slip(s), Intimation to Reinsurers, Obtaining/Relaying cover confirmation in line with agreed SLA’s and documentation of premium closings.
- Liaise with other team members internally to facilitate efficient and effective post-placement services.
- Liase with claims team internally and generate the claims history/ obtain required details for the placement
- Provide marketing updates to the reporting manager and strategize the placement
- Monitor and track claims performance and its impact on renewal pricing and terms.
- Provide training and mentorship to new brokers and support staff on reinsurance placement strategies and market engagement.
- Contribute to the company’s business development by attending industry conferences, networking events, and fostering partnerships.
- Proactively manage renewal calendars to ensure that renewals are handled in a timely and efficient manner.
- Regularly update internal systems with reinsurance market changes and client updates for effective business tracking and reporting.
- Streamlined processes within the brokerage team, leading to increased efficiency and improved response times for clients.
- Negotiated favorable terms for clients in complex transactions, ensuring optimal value and mitigating potential risks.
Senior Account Executive
Arab-European Reinsurance Brokers, DIFC, Dubai
07.2018 - 03.2022
- Designation – Senior Account Executive – Property, Engineering, Marine, Financial & Casualty Lines
- Job Profile – Implementing Insurance Underwriting guidelines, processes, workflow, etc
- Building and maintaining business relations with local/international Insurance and Reinsurance Companies worldwide.
- Drafting policy submissions from proposal forms for facultative reinsurance, suggesting premiums to the underwriters and negotiating terms, subsequently presenting the quotes and once approved by the client, finalizing by arranging policy fronting and following applicable compliance related documentation.
- Designing / streamlining processes to ensure smooth functioning of business operations.
- Leading a team of two members to manage facultative placements for various local insurance companies including preparation of reinsurance slips, marketing and concluding placement.
- Ensuring Cover Notes / Closings are sent on time to respective reinsurers.
- Coordinating with the accounts for invoicing as well as collection of payments from the clients.
- Fielded client calls and organize meetings in order to improve the relationship.
- Manage existing client’s policies and consult potential clients on various policy benefits.
- Attend frequent seminars in order to be updated about the much evolving insurance industry and current trends.
- Assist in producing new business and attaining retention goals. Seek new lines of coverage for current and new clients and act on cross-sell opportunities.
- Negotiate with insurers on complex specialty policies when necessary.
- Assisted in company’s Accounts handling system and gained immense knowledge about the fund transfer system in the Insurance Industry works.
- Handling claims
Key Account Manager
Etisalat, Dubai, UAE
03.2017 - 04.2018
- Designation - Key Account Manager
- Handling Etisalat services (Mobile connections, Fixed broadband services, ICT products) of Corporate companies
- Attending to customers queries and complaint
- Responsible for providing services to the existing clients of Etisalat and increasing their revenue further.
- Visiting customer's place; understanding the requirements of the customers and suggesting a product or service that suits their requirement.
- Keeping updated on the advancements or updates in the telecommunications industry; educating the customer on the use of a telecom product; coordinating with other departments; and attending meetings or training sessions on both product knowledge and sales.
- Preparing internal revenue reports based on Etisalat services for each company that is being managed.
- Preparing presentations and projections on weekly basis with Etisalat Management.
- Achieving sales target on monthly basis.
Retail Sales Executive
Du Telecom, UAE
06.2015 - 02.2017
- Designation - Retail Sales Executive (Front Desk Customer Service)
- Handling customer queries and complaint
- Dealing with Enterprise customers & Consumer customers.
- Staff handlings.
- Customer complains resolving.
- Provide a highest standard of customer service
- Sell telecommunications products and services (Post-paid/Prepaid/Handset)
- Book and install new lines/bundles/services to meet monthly quotas.
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
- Maintain an updated database in sales database including all activities, partners, and opportunities with current status.
- Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
- Work as a bridge between the company and its current market.
- Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications etc.
- Help to management in forthcoming products and discuss on special promotions.
- Review own performance and aim at exceeding the targets.
- Record sales and order information and report the same to the sales department.
- Provide accurate feedback on future buying trends to the concerned dept.
Lead – Incident Management
Microland Ltd, Bangalore, India
04.2008 - 04.2015
- Designation: Lead Incident Management
- Train the Service Desk team on how to handle any chases, train new hires in the team on the incident Management process and also conduct refresher training on quarterly basis
- Developing and designing process documents and SOP’s for various processes
- Driving the team in managing high and critical Incidents to ensure timely completion
- Doing Root Cause Analysis and find out the top defect areas, rolling out action plans accordingly.
- Handling any kind of client/user escalation
- Prepare weekly/Monthly and quarterly client facing presentation
- Being a part of client call
- Roll out daily, weekly and monthly reports
- Conducting team huddles and briefing on daily bases
- Conduct brainstorming session as and when required
- Customer: UK/US based customer
Education
BBA -
Periyar University
India 04.2001 -
II P.U.C - undefined
Board of Higher Secondary Education
S.S.L.C - undefined
Karnataka Secondary Education Examination Board
Skills
- Insurance/ Reinsurance Knowledge
- Client Relationship Management
- Analytical/ Communication strengths
- Problem-Solving & Decision-Making
SUMMARY: (12 years of total work experience)
- 7+ years’ experience in Insurance Industry managing end to end Reinsurance Broking, Operations, and Client Management.
- Insurance qualification: CERT CII
Certification
Cert CII
Interests
Travelling, Cooking, Reading books, Listening to music
Declaration
I hereby declare that the above written particulars are true to the best of my Knowledge and belief. All the original education and work experience certificates could be furnished on request. Thanking You, Yours faithfully (Eleena Lewis)
Timeline
Senior Broker
Kingdom Brokerage Re, DIFC, Dubai
03.2022 - Current
Senior Account Executive
Arab-European Reinsurance Brokers, DIFC, Dubai
07.2018 - 03.2022
Key Account Manager
Etisalat, Dubai, UAE
03.2017 - 04.2018
Retail Sales Executive
Du Telecom, UAE
06.2015 - 02.2017
Lead – Incident Management
Microland Ltd, Bangalore, India
04.2008 - 04.2015
BBA -
Periyar University
04.2001 -
II P.U.C - undefined
Board of Higher Secondary Education
S.S.L.C - undefined
Karnataka Secondary Education Examination Board