Eleni Kazeli
Hostess
Dubai
Summary
Dynamic professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Restaurant Hostess
Estiatorio Milos
05.2024 - Current
- Greet guests upon arrival with warm and welcoming demeanor.
- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Escort guests to tables and provide menus.
- Answer phone calls and respond to inquiries about the restaurant, including hours of operation, menu items and reservation policies.
- Monitor dining room activity to manage pace of service and guest needs.
Lobby Ambassador-Royal Services
Atlantis the Royal
09.2023 - 04.2024
- Greet guests upon arrival and provide warm and welcoming experience.
- Assist with check in-check out queues, ensuring smooth and efficient service.
- Provide information about hotel facilities and services.
- Assist with luggage handling and coordinate with bell staff as needed.
- Coordinate with other hotel departments to address guest needs and resolve problems.
- Maintain accurate records of guest interactions and feedback.
Head Waitress
Opa Doha
11.2022 - 07.2023
- Take orders and provide recommendations on menu items and beverages.
- Ensure accurate and timely delivery of food and beverages to tables.
- Train and mentor new waitstaff to uphold service standards.
- Address guest inquiries, requests and complaints promptly and professionally.
- Handle cash transactions, process payments and manage the register.
Head Waitress
Vanoro Hotel 5*
04.2022 - 10.2022
- Take and relay food and drink orders accurately providing recommendations when needed.
- Ensure prompt and correct delivery of orders to guests.
- Address and resolve any guest issues or complaints in a professional manner.
- Train and support new waitstaff to maintain high service standards.
Salesperson
Calzedonia
01.2022 - 05.2022
- Assist customers in finding products that suits their needs and preferences.
- Provide detailed product information, including features, benefits and pricing.
- Maintain in-depth knowledge of the store's inventory including new arrivals and promotions.
Head Hostess
Kassandra Palace Hotel & Spa 5*
05.2021 - 10.2021
- Greet and seat guests. Manage reservations and efficiently coordinate seating.
- Handle incoming reservations, maintain and organized waitlist and communicate wait times to guests ensuring smooth and efficient front of house operations.
Head Waitress
Archipelagos Resort 5*
05.2020 - 09.2020
- Manage the coordination between kitchen and dining area to ensure timely and accurate delivery of food and beverage.
- Address guest inquiries and complaints, ensuring a positive dining experience.
Receptionist Intern
Grand Hotel De La Minerve
10.2018 - 03.2019
- Welcome guests and provide basic information about the organization.
- Answer and direct phone calls, take messages and handle inquiries in a professional manner
- Assist with clerical duties such as filing, data entry and photocopying.
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
01.2018 - 06.2018
- Assist with document preparation: help draft, format and proofread documents such as letters and reports
- Manage scheduling and appointments: support of meetings and events, coordinating calendars.
- Perform clerical duties: handle data entry and maintain organized records.
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
05.2016 - 10.2018
- Describe menu items, taking orders and ensure special requests or dietary restrictions are communicated to the kitchen.
- Processing payments. Ensure that the financial transactions are handled smoothly and efficiently.
- Call confirmation of bookings. Recording reservations, adjusting seating arrangements to accommodate reservations and walk-in guests.
Education
BBA - Tourism And Hospitality Management
International Hellenic University
Thessaloniki, Greece 04.2001 -
Skills
Guest Relations
Front- and Back-of-House Coordination
Time Management
Customer Service
Strong multitasking
POS system operations
Exceptional communication
Team Collaboration
Problem-solving abilities
Warm and Friendly
Flexible and Adaptable
Reliability
Languages
Albanian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
English
Advanced (C1)
Certification
ECDL Computing
Hobbies
Traveling, Photography, Gym, Beekeeping, Reading self-development books
Timeline
Restaurant Hostess
Estiatorio Milos
05.2024 - Current
Lobby Ambassador-Royal Services
Atlantis the Royal
09.2023 - 04.2024
Head Waitress
Opa Doha
11.2022 - 07.2023
Head Waitress
Vanoro Hotel 5*
04.2022 - 10.2022
Salesperson
Calzedonia
01.2022 - 05.2022
Head Hostess
Kassandra Palace Hotel & Spa 5*
05.2021 - 10.2021
ECDL Computing
03-2021
Spreadsheets for beginners using Google sheets. Coursera
01-2021
Preparing to manage human resources. Uni.of Minenesota.Coursera
01-2021
Head Waitress
Archipelagos Resort 5*
05.2020 - 09.2020
Promoting and advertising websites on the internet. Digital Marketing
01-2020
Receptionist Intern
Grand Hotel De La Minerve
10.2018 - 03.2019
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
01.2018 - 06.2018
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
05.2016 - 10.2018
BBA - Tourism And Hospitality Management
International Hellenic University
04.2001 -