Eleni Kazeli
Hostess
Dubai
Summary
Dynamic professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Restaurant Hostess
Estiatorio Milos
05.2024 - Current
- Greet guests upon arrival with warm and welcoming demeanor.
- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Escort guests to tables and provide menus.
- Answer phone calls and respond to inquiries about the restaurant, including hours of operation, menu items and reservation policies.
- Monitor dining room activity to manage pace of service and guest needs.
Lobby Ambassador-Royal Services
Atlantis the Royal
09.2023 - 04.2024
- Greet guests upon arrival and provide warm and welcoming experience.
- Assist with check in-check out queues, ensuring smooth and efficient service.
- Provide information about hotel facilities and services.
- Assist with luggage handling and coordinate with bell staff as needed.
- Coordinate with other hotel departments to address guest needs and resolve problems.
- Maintain accurate records of guest interactions and feedback.
Head Waitress
Opa Doha
11.2022 - 07.2023
- Take orders and provide recommendations on menu items and beverages.
- Ensure accurate and timely delivery of food and beverages to tables.
- Train and mentor new waitstaff to uphold service standards.
- Address guest inquiries, requests and complaints promptly and professionally.
- Handle cash transactions, process payments and manage the register.
Head Waitress
Vanoro Hotel 5*
04.2022 - 10.2022
- Take and relay food and drink orders accurately providing recommendations when needed.
- Ensure prompt and correct delivery of orders to guests.
- Address and resolve any guest issues or complaints in a professional manner.
- Train and support new waitstaff to maintain high service standards.
Salesperson
Calzedonia
01.2022 - 05.2022
- Assist customers in finding products that suits their needs and preferences.
- Provide detailed product information, including features, benefits and pricing.
- Maintain in-depth knowledge of the store's inventory including new arrivals and promotions.
Head Hostess
Kassandra Palace Hotel & Spa 5*
05.2021 - 10.2021
- Greet and seat guests. Manage reservations and efficiently coordinate seating.
- Handle incoming reservations, maintain and organized waitlist and communicate wait times to guests ensuring smooth and efficient front of house operations.
Head Waitress
Archipelagos Resort 5*
05.2020 - 09.2020
- Manage the coordination between kitchen and dining area to ensure timely and accurate delivery of food and beverage.
- Address guest inquiries and complaints, ensuring a positive dining experience.
Receptionist Intern
Grand Hotel De La Minerve
10.2018 - 03.2019
- Welcome guests and provide basic information about the organization.
- Answer and direct phone calls, take messages and handle inquiries in a professional manner
- Assist with clerical duties such as filing, data entry and photocopying.
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
01.2018 - 06.2018
- Assist with document preparation: help draft, format and proofread documents such as letters and reports
- Manage scheduling and appointments: support of meetings and events, coordinating calendars.
- Perform clerical duties: handle data entry and maintain organized records.
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
05.2016 - 10.2018
- Describe menu items, taking orders and ensure special requests or dietary restrictions are communicated to the kitchen.
- Processing payments. Ensure that the financial transactions are handled smoothly and efficiently.
- Call confirmation of bookings. Recording reservations, adjusting seating arrangements to accommodate reservations and walk-in guests.
Education
BBA - Tourism And Hospitality Management
International Hellenic University
Thessaloniki, Greece 04.2001 -
Skills
Guest Relations
Languages
Albanian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
English
Advanced (C1)
Certification
ECDL Computing
Hobbies
Traveling, Photography, Gym, Beekeeping, Reading self-development books
Timeline
Restaurant Hostess
Estiatorio Milos
05.2024 - Current
Lobby Ambassador-Royal Services
Atlantis the Royal
09.2023 - 04.2024
Head Waitress
Opa Doha
11.2022 - 07.2023
Head Waitress
Vanoro Hotel 5*
04.2022 - 10.2022
Salesperson
Calzedonia
01.2022 - 05.2022
Head Hostess
Kassandra Palace Hotel & Spa 5*
05.2021 - 10.2021
ECDL Computing
03-2021
Spreadsheets for beginners using Google sheets. Coursera
01-2021
Preparing to manage human resources. Uni.of Minenesota.Coursera
01-2021
Head Waitress
Archipelagos Resort 5*
05.2020 - 09.2020
Promoting and advertising websites on the internet. Digital Marketing
01-2020
Receptionist Intern
Grand Hotel De La Minerve
10.2018 - 03.2019
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
01.2018 - 06.2018
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
05.2016 - 10.2018
BBA - Tourism And Hospitality Management
International Hellenic University
04.2001 -
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