Eleni Kazeli
Hostess
Dubai
Summary
Dynamic professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Restaurant Hostess
Estiatorio Milos
2024.05 - Current
- Greet guests upon arrival with warm and welcoming demeanor.
- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Escort guests to tables and provide menus.
- Answer phone calls and respond to inquiries about the restaurant, including hours of operation, menu items and reservation policies.
- Monitor dining room activity to manage pace of service and guest needs.
Lobby Ambassador-Royal Services
Atlantis the Royal
2023.09 - 2024.04
- Greet guests upon arrival and provide warm and welcoming experience.
- Assist with check in-check out queues, ensuring smooth and efficient service.
- Provide information about hotel facilities and services.
- Assist with luggage handling and coordinate with bell staff as needed.
- Coordinate with other hotel departments to address guest needs and resolve problems.
- Maintain accurate records of guest interactions and feedback.
Head Waitress
Opa Doha
2022.11 - 2023.07
- Take orders and provide recommendations on menu items and beverages.
- Ensure accurate and timely delivery of food and beverages to tables.
- Train and mentor new waitstaff to uphold service standards.
- Address guest inquiries, requests and complaints promptly and professionally.
- Handle cash transactions, process payments and manage the register.
Head Waitress
Vanoro Hotel 5*
2022.04 - 2022.10
- Take and relay food and drink orders accurately providing recommendations when needed.
- Ensure prompt and correct delivery of orders to guests.
- Address and resolve any guest issues or complaints in a professional manner.
- Train and support new waitstaff to maintain high service standards.
Salesperson
Calzedonia
2022.01 - 2022.05
- Assist customers in finding products that suits their needs and preferences.
- Provide detailed product information, including features, benefits and pricing.
- Maintain in-depth knowledge of the store's inventory including new arrivals and promotions.
Head Hostess
Kassandra Palace Hotel & Spa 5*
2021.05 - 2021.10
- Greet and seat guests. Manage reservations and efficiently coordinate seating.
- Handle incoming reservations, maintain and organized waitlist and communicate wait times to guests ensuring smooth and efficient front of house operations.
Head Waitress
Archipelagos Resort 5*
2020.05 - 2020.09
- Manage the coordination between kitchen and dining area to ensure timely and accurate delivery of food and beverage.
- Address guest inquiries and complaints, ensuring a positive dining experience.
Receptionist Intern
Grand Hotel De La Minerve
2018.10 - 2019.03
- Welcome guests and provide basic information about the organization.
- Answer and direct phone calls, take messages and handle inquiries in a professional manner
- Assist with clerical duties such as filing, data entry and photocopying.
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
2018.01 - 2018.06
- Assist with document preparation: help draft, format and proofread documents such as letters and reports
- Manage scheduling and appointments: support of meetings and events, coordinating calendars.
- Perform clerical duties: handle data entry and maintain organized records.
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
2016.05 - 2018.10
- Describe menu items, taking orders and ensure special requests or dietary restrictions are communicated to the kitchen.
- Processing payments. Ensure that the financial transactions are handled smoothly and efficiently.
- Call confirmation of bookings. Recording reservations, adjusting seating arrangements to accommodate reservations and walk-in guests.
Education
BBA - Tourism And Hospitality Management
International Hellenic University
Thessaloniki, Greece 2001.04 -
Skills
Guest Relations
Languages
Albanian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
English
Advanced (C1)
Certification
ECDL Computing
Hobbies
Traveling, Photography, Gym, Beekeeping, Reading self-development books
Timeline
Restaurant Hostess
Estiatorio Milos
2024.05 - Current
Lobby Ambassador-Royal Services
Atlantis the Royal
2023.09 - 2024.04
Head Waitress
Opa Doha
2022.11 - 2023.07
Head Waitress
Vanoro Hotel 5*
2022.04 - 2022.10
Salesperson
Calzedonia
2022.01 - 2022.05
Head Hostess
Kassandra Palace Hotel & Spa 5*
2021.05 - 2021.10
ECDL Computing
2021-03
Spreadsheets for beginners using Google sheets. Coursera
2021-01
Preparing to manage human resources. Uni.of Minenesota.Coursera
2021-01
Head Waitress
Archipelagos Resort 5*
2020.05 - 2020.09
Promoting and advertising websites on the internet. Digital Marketing
2020-01
Receptionist Intern
Grand Hotel De La Minerve
2018.10 - 2019.03
Secretarial Assistant-Intern
Federation of Industries of Northern Greece
2018.01 - 2018.06
Head Waitress/Hostess
Miraggio Thermal Spa Resort 5*
2016.05 - 2018.10
BBA - Tourism And Hospitality Management
International Hellenic University
2001.04 -
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