Eleni Helen El Jamal

Professional work ethic based on integrity and reliability. Comprehensive work experience encompassing the following industries: Airline, Retail Management and Customer Service. Completed a bachelor's in communications, Public Relations. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Citizen: New Zealand

Resident: UAE

Interpersonal skills

• Culturally aware and sensitive from exposure to and working with considerable diversity
• Excellent verbal communication with experience in presenting and teaching English to a classroom
• Skilled in quickly building rapport and relationships with people
• Strong liaison / co-ordinating skills between departments and management

Team Management

• Skilled in managing small teams. Excellent operational management skills including scheduling, rosters, working towards targets and handling customer service management issues. Skilled in all aspects of people management including recruitment, training, coaching.
• Effective time management skills – able to prioritise and meet deadlines
• Superb organizational skills with ability to multitask

Retail Management

• 4 years' experience in all aspects of large store retail management including staff hiring and supervision, team building, performance management, operational management, stock management, merchandising and customer service management.
• Sales support in budget management, ground-floor sales, maintenance of customer records, development of promotional materials

Customer Service

• A strong commitment to developing a retail culture and systems that genuinely focus on meeting and exceeding customer expectations
• Extensive experience internationally and in New Zealand in Customer Service and Care

• Abeba Hailemichael, Senior Cabin Crew First and Business class, Etihad Airways, Abu Dhabi, UAE, +251 90 414 3257, abeba883@gmail.com
• Sarah Church, Senior Cabin Crew First and Business class, Gulf Airways, Bahrain, +276 45 3040 20, Sarahnz2000@hotmail.com