E. LETTY MAFUKIDZE
NURSE ASSISTANT
Ras Al Khaimah
Summary
A reliable, service-focused Nurse Assistant with excellent patient care and Communication skills gained through years of experience as a customer care consultant. I am technically skilled in attending patient in diverse health settings. Experienced non-medical Care Provider offering 2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
12
12
years of professional experience
7
7
Certifications
1
1
Language
Work History
Caregiver Attendant
British Family
Ras Al Khaimah
12.2019 - 03.2022
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Recognized and reported changes in patients' health status to case family member.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Customer Service Executive
Alpha Auto Group
Boksburg
10.2014 - 11.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers of upcoming promotions and deals to boost sales.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Described product and service details to customers to provide information on benefits and advantages.
- Recommended products to customers, thoroughly explaining details.
Preschool Teacher
Babyheaven Pre School
Boksburg
01.2010 - 09.2014
- Provided varied opportunities using multiple learning styles for children's active participation experimentation and problem-solving within structured setting.
- Organized and facilitated monthly parent support group meetings.
- Allowed for ample outdoor discovery time in schedule each day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Supervised student teachers to provide objective feedback.
- Applied play-based strategies to provide diverse approaches to learning.
Education
GED -
Strong Point Institute
Dubai 04.2001 -
Skills
- Community integration
Accomplishments
Being a Caregiver is a huge personal accomplishment i am proud of my resourcefulness, flexibility and determination.
Certification
- Certified Nurse Assistant (CNA)
Timeline
Caregiver Attendant
British Family
12.2019 - 03.2022
Customer Service Executive
Alpha Auto Group
10.2014 - 11.2019
Preschool Teacher
Babyheaven Pre School
01.2010 - 09.2014
GED -
Strong Point Institute
04.2001 -
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