Eleuterio Reyes II
Dubai
Summary
Dynamic and results-driven with over 7 years of diverse experience across customer service, sales, facilities operations, and digital systems for fleet tracking and waste management. Proven expertise in strategic planning, operational excellence, and data-driven decision-making. Highly skilled in Power BI dashboard creation, data analysis, and process optimization to drive business growth and enhance sustainability. A strong communicator and analytical thinker, adept at leading continuous improvement initiatives and effectively managing corporate sector clients across various work environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Control Room Lead
Beeah Group
Lagoon Tower Al Majaz 1, Sharjah, UAE
07.2019 - Current
- Supervise Control Room Operations: Manage day-to-day operations of the control room, ensuring smooth functioning of waste management systems and feet tracking systems.
- Monitor Waste Management Processes: Utilize advanced monitoring tools and systems to track waste collection, transportation, and disposal processes in real-time.
- Analyze Data and Generate Reports: Collect, analyze, and interpret data from waste management and feet tracking systems to identify trends, inefficiencies, and areas for improvement. Generate regular reports and insights to facilitate informed decision-making. • Power BI Dashboard Creation: Develop and maintain Power BI dashboards to visualize key performance indicators (KPIs), operational metrics, and performance benchmarks. Customize dashboards to meet specific requirements and provide actionable insights to stakeholders.
- Coordinate with Field Teams: Collaborate closely with field teams to ensure alignment between control room operations and on-the-ground activities. Provide guidance and support to field personnel based on real-time data and analysis.
- Troubleshoot Issues: Proactively identify and address issues related to waste management systems, feet tracking systems, and data integrity. Develop contingency plans and implement corrective measures to minimize disruptions.
- Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, reliability, and sustainability of waste management operations. Implement best practices, process optimizations, and technological innovations to achieve operational excellence.
- Conduct Presentations to VVIPs, VIPs and Clients showcasing the waste management digital solutions.
Helpdesk Operator
EFS Facilities Services
Abu Dhabi, United Arab Emirates
10.2017 - 05.2019
- Provide an effective Helpdesk service.
- Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer.
- Maintain all required records and paperwork are completed in line with Health & Safety, Quality and EFS Facilities Services policies and procedures.
- Follow agreed procedure to activate Helpdesk job processes.
- Comply with company policies and procedures and ensure operational changes are implemented for the development of the service.
- Liaise with other departments over helpdesk queries.
- Wear correct uniform and PPE.
- Deal with customer complaints.
- Participate as a full member of the team, through support and carrying out training, working flexibly as required to cover other members of the team.
- Ensure all records are kept accurately and timely.
- Ensure that a high level of service is maintained.
- To report any Health & Safety hazards around the Hospital and Clinic as per procedures.
- Undertake other ad-hoc dues as prescribed by the Team Leader/Manager as within scope, skill and capability.
Junior Sales Executive
Etisalat UAE
Dubai, United Arab Emirates
08.2015 - 07.2017
- Provide an effective customer service.
- Demonstrating and presenting products (Post Paid Plans, Home Internet and Business Packages).
- Establishing new business.
- Maintaining accurate records.
- Reviewing sales performance.
- Negotiating contracts and packages.
- Aiming to achieve monthly or annual targets.
Software Quality Assurance Tester
Elevated Play Philippines Inc.
Makati City, Philippines
03.2014 - 09.2014
- Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions.
- Provided technical support during software installation and configuration.
Education
Diploma - Computer Engineering Management Technology
Polytechnic University of The Philippines
Manila05-2013
Skills
- Analytical
- Microsoft Office Apps (Excel, PowerPoint, Word)
- Operation Process Improvements
- Usage of GPS Fleet Tracking Systems
- Usage of Google Earth Pro (GIS Application)
- Usage of SAP ERP System
- Customer Service
- Quality Assurance
- Google Sheets Apps
- Usage of CAFM & CRM,
- Computer Hardware Configurations
- Mobile Phone & Table Software Configurations
- Power BI Dashboard Creator
- Excellent communication
- Organization and time management
Certification
- Project Management Professional, Formatech – April 2025
- Working with Power BI, Formatech – March 2024
- Cybersecurity Awareness, SANS Cybersecurity Awareness – August 2022
Internships
- Network Administrator Trainee, Elipsys Global, Manila December 2013 — April 2014
- Computer Trouble Shooting (Internship), IBM Global Services - Philippines, Manila March 2012 — June 2012
- IT Office Admin (Internship), Commission on Elections - Philippines, Manila
March 2011 — June 2011
Timeline
Control Room Lead
Beeah Group
07.2019 - Current
Helpdesk Operator
EFS Facilities Services
10.2017 - 05.2019
Junior Sales Executive
Etisalat UAE
08.2015 - 07.2017
Software Quality Assurance Tester
Elevated Play Philippines Inc.
03.2014 - 09.2014
Diploma - Computer Engineering Management Technology
Polytechnic University of The Philippines