Summary
Overview
Work History
Education
Skills
Certification
Internships
Timeline
Generic
Eleuterio Reyes II

Eleuterio Reyes II

Dubai

Summary

Dynamic and results-driven with over 7 years of diverse experience across customer service, sales, facilities operations, and digital systems for fleet tracking and waste management. Proven expertise in strategic planning, operational excellence, and data-driven decision-making. Highly skilled in Power BI dashboard creation, data analysis, and process optimization to drive business growth and enhance sustainability. A strong communicator and analytical thinker, adept at leading continuous improvement initiatives and effectively managing corporate sector clients across various work environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Control Room Lead

Beeah Group
07.2019 - Current
  • Supervise Control Room Operations: Manage day-to-day operations of the control room, ensuring smooth functioning of waste management systems and feet tracking systems.
  • Monitor Waste Management Processes: Utilize advanced monitoring tools and systems to track waste collection, transportation, and disposal processes in real-time.
  • Analyze Data and Generate Reports: Collect, analyze, and interpret data from waste management and feet tracking systems to identify trends, inefficiencies, and areas for improvement. Generate regular reports and insights to facilitate informed decision-making. • Power BI Dashboard Creation: Develop and maintain Power BI dashboards to visualize key performance indicators (KPIs), operational metrics, and performance benchmarks. Customize dashboards to meet specific requirements and provide actionable insights to stakeholders.
  • Coordinate with Field Teams: Collaborate closely with field teams to ensure alignment between control room operations and on-the-ground activities. Provide guidance and support to field personnel based on real-time data and analysis.
  • Troubleshoot Issues: Proactively identify and address issues related to waste management systems, feet tracking systems, and data integrity. Develop contingency plans and implement corrective measures to minimize disruptions.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, reliability, and sustainability of waste management operations. Implement best practices, process optimizations, and technological innovations to achieve operational excellence.
  • Conduct Presentations to VVIPs, VIPs and Clients showcasing the waste management digital solutions.

Helpdesk Operator

EFS Facilities Services
10.2017 - 05.2019
  • Provide an effective Helpdesk service.
  • Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer.
  • Maintain all required records and paperwork are completed in line with Health & Safety, Quality and EFS Facilities Services policies and procedures.
  • Follow agreed procedure to activate Helpdesk job processes.
  • Comply with company policies and procedures and ensure operational changes are implemented for the development of the service.
  • Liaise with other departments over helpdesk queries.
  • Wear correct uniform and PPE.
  • Deal with customer complaints.
  • Participate as a full member of the team, through support and carrying out training, working flexibly as required to cover other members of the team.
  • Ensure all records are kept accurately and timely.
  • Ensure that a high level of service is maintained.
  • To report any Health & Safety hazards around the Hospital and Clinic as per procedures.
  • Undertake other ad-hoc dues as prescribed by the Team Leader/Manager as within scope, skill and capability.

Junior Sales Executive

Etisalat UAE
08.2015 - 07.2017
  • Provide an effective customer service.
  • Demonstrating and presenting products (Post Paid Plans, Home Internet and Business Packages).
  • Establishing new business.
  • Maintaining accurate records.
  • Reviewing sales performance.
  • Negotiating contracts and packages.
  • Aiming to achieve monthly or annual targets.

Software Quality Assurance Tester

Elevated Play Philippines Inc.
03.2014 - 09.2014
  • Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
  • Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions.
  • Provided technical support during software installation and configuration.

Education

Diploma - Computer Engineering Management Technology

Polytechnic University of The Philippines
Manila
05-2013

Skills

  • Analytical
  • Microsoft Office Apps (Excel, PowerPoint, Word)
  • Operation Process Improvements
  • Usage of GPS Fleet Tracking Systems
  • Usage of Google Earth Pro (GIS Application)
  • Usage of SAP ERP System
  • Customer Service
  • Quality Assurance
  • Google Sheets Apps
  • Usage of CAFM & CRM,
  • Computer Hardware Configurations
  • Mobile Phone & Table Software Configurations
  • Power BI Dashboard Creator
  • Excellent communication
  • Organization and time management

Certification

  • Project Management Professional, Formatech – April 2025
  • Working with Power BI, Formatech – March 2024
  • Cybersecurity Awareness, SANS Cybersecurity Awareness – August 2022

Internships

  • Network Administrator Trainee, Elipsys Global, Manila December 2013 — April 2014
  • Computer Trouble Shooting (Internship), IBM Global Services - Philippines, Manila March 2012 — June 2012
  • IT Office Admin (Internship), Commission on Elections - Philippines, Manila
    March 2011 — June 2011

Timeline

Control Room Lead

Beeah Group
07.2019 - Current

Helpdesk Operator

EFS Facilities Services
10.2017 - 05.2019

Junior Sales Executive

Etisalat UAE
08.2015 - 07.2017

Software Quality Assurance Tester

Elevated Play Philippines Inc.
03.2014 - 09.2014

Diploma - Computer Engineering Management Technology

Polytechnic University of The Philippines

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Eleuterio Reyes II