Elhaj Mohamed
IT Engineer
Sharjah
Summary
Experienced professional with focus on network and systems engineering. Specialises in optimising network performance and maintaining system integrity through advanced troubleshooting and security measures. Capable of enhancing system reliability and supporting business operations through innovative solutions and proactive maintenance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
IT Support Engineer
Globalise international
09.2022 - Current
- Managing Microsoft Azure and configuration mail accounts for end users.
- Supported various operating systems and server technologies.
- Configuring and deploying new computers, networks, printers, and software.
- Installing updates, known as patches, software, and utilities for the printers.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Sourced cost-effective resources from approved vendors and contractors.
- Participated in team meetings contributing valuable insights into improving IT processes.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Streamlined workflow with automation of repetitive tasks.
Assistant IT Manager
Miftah Albaraka Financing Broker
03.2022 - 08.2022
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Assisted in the development of an IT budget strategy, aligning resource allocation with organizational goals and objectives.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
Network & Network Security Engineer
AZ Technology Co. Ltd.
04.2020 - 02.2022
- Responsible for working as part of a team that is continually improving the way it delivers its IT and networking services
- Providing network support to complex WAN and LAN networks
- Prioritizing and troubleshooting complex networks and systems
- Monitor, install, upgrade, configure & troubleshoot production and corporate network issues
- Worked on firewalls: Stormshield, FortiGate
- Provided Level-2/3 support and troubleshooting to resolve issues
- Implementation & migration security devices
- Enhanced network security by implementing advanced firewall configurations.
- Maintained network stability through consistent monitoring and troubleshooting efforts.
Education
Bachelor of Engineering - Electronic Systems Software Engineering
University of Science and Technology
Skills
Problem solving
Timeline
IT Support Engineer
Globalise international
09.2022 - Current
Assistant IT Manager
Miftah Albaraka Financing Broker
03.2022 - 08.2022
Network & Network Security Engineer
AZ Technology Co. Ltd.
04.2020 - 02.2022
Bachelor of Engineering - Electronic Systems Software Engineering
University of Science and Technology
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