Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Elia El Kassouf

Elia El Kassouf

Senior Technical Consutant
Dubai

Summary

As a consultant, my expertise evolved to interacting with clients and manage the project delivery phases while following up on tasks with colleagues. My experience as a consultant allowed me to become a certified Salesforce consultant having experience in Sales, Service, Automotive and Experience Clouds as well as leading a team of consultants and delivering project milestones. My ambitiousness and drive allow me to be involved in project management aspects and have wholesome contributions to the success of the projects.

I am a self-starter and a fast learner who aims to excel in every aspect of his role. I am used to work within teams and perform as a group to achieve the projects goals and projected expectations.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Senior Technical Consultant / Technical Lead

EI Technologies - Mena
5 2023 - Current

Salesforce Clouds : Sales Cloud, Service Cloud, Automotive Cloud, Experience Cloud.
Responsibilities:
. Provide expertise on one or more projects simultaneously.
. Writing clean, high-quality, high-performance, maintainable code.
. Provide and Implement Technical Solutions.
. Develop and support software including applications, database integration, interfaces, and new
functionality enhancements.
. Coordinate cross-functionally to ensure project meets business objectives and compliance standards.
. Participate in code reviews.
. Support, test and deployment of new products and features.
. Provide the client with expertise in one or more areas (software architecture, technical expertise).
. Coordinate with Business Analyst team to implement features.
. Work with the project manager to define project milestones.
. Lead client missions.

Technical Consultant

eSolutions Maximo - KSA
11.2019 - 04.2023

.Assist in the installation and maintenance of Maximo applications.
.Responsible for gathering and documenting detailed client requirements.
.Analyse client business process and give direction on how these may best fit into Maximo.
.Planning and deliver Maximo solutions over multiple phases.
.Offer technical expertise to solve business problems using Maximo.
.Resolve production related issues in coordination with other IT team members.
.Generate custom reports and business rules through use of Crystal Reports,BIRT, VSTA and other reporting software and BI such as COGNOS.

Software Engineer

Bank of Beirut
07.2019 - 10.2019

.Analyze Bank of Beirut's new business requirements.

.Implement modifications, test and deploy new features.

.Develop, test and troubleshoot new software features.

.Prepare documentation and related test case scenarios.

.Provide support and solve user issues.


Software Engineer

Swan Professional Services
12.2017 - 07.2019

Business : Insurance and Reinsurance

.Manage the SDLC of all requirements based on client Business needs.
.Analyze ,Develop ,Test the Back-End Development process of new and preexisting tasks.
.Assist with the development of the Front-End Development process.
.Write and implement Test Case Scenarios for Back-End and Front-End processes.
.Publish developed features on Pre-Production and Production environments .
.Assist the company clients in using products developed.
.Offer support for clients with all aspects of the software.
Technologies : OS - Linux (Ubuntu)
JAVA (Spring Framework ,SpringBoot, Hibernate)
SQL (MySQL / MariaDB)

Developer

Pixel Software S.A.R.L
10.2016 - 07.2017

Business : Insurance and Reinsurance
.Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology.
.Maintain and modify programs: developing detailed programming logic and coding changes.
.Test and develop programming modifications.
.Write new program code using prescribed specifications.
.Analyze performance of programs and take action to correct deficiencies based on consultation with users.
.Write and maintain programming documentation.
.Document programming problems and resolutions for future reference.
Technologies : ASP.Net Framework (VB.Net & CSHARP)
SQL (Microsoft SQL Server)

Education

Bachelor of Science - Computer Networking And Telecommunications

Universite Saint Esprit De Kaslik (USEK)
Lebanon
04.2001 -

Skills

Team Leader

Certification

Salesforce Administrator

Timeline

Data Cloud (October 2024)

10-2024

Platform Developer 1 (September 2024)

09-2024

Salesforce Administrator

01-2024

Technical Consultant

eSolutions Maximo - KSA
11.2019 - 04.2023

Software Engineer

Bank of Beirut
07.2019 - 10.2019

Software Engineer

Swan Professional Services
12.2017 - 07.2019

Developer

Pixel Software S.A.R.L
10.2016 - 07.2017

Bachelor of Science - Computer Networking And Telecommunications

Universite Saint Esprit De Kaslik (USEK)
04.2001 -

Senior Technical Consultant / Technical Lead

EI Technologies - Mena
5 2023 - Current
Elia El KassoufSenior Technical Consutant