Elias Alzidan
Dubai
Summary
Disciplined, observant, and service-oriented professional with over 2.5 years of experience in international retail, including team leadership in fast-paced, high-security environments. Promoted to Team Leader within one year due to consistent performance, strong situational awareness, and a commitment to operational excellence. Skilled in handling sensitive situations, de-escalating conflicts, and maintaining order while delivering exceptional customer service. Possess a solid foundation in safety procedures, access control, and front-line supervision, making me well-suited for a security role in airport operations. Adaptable and calm under pressure, with a proven ability to work in multicultural settings, and manage high-stress interactions with professionalism and discretion.
Overview
3
3
years of professional experience
Work History
Team Leader / Retail Associate
Stadium Outlet AB
Gothenburg
01.2022 - 03.2025
- Led and coached a dynamic sales team, consistently achieving daily targets and maintaining high levels of team engagement.
- Oversaw stockroom operations with a strong focus on accuracy, efficiency, and product availability during peak hours.
- Processed customer transactions with speed and precision, ensuring a seamless and positive checkout experience.
- Delivered proactive, solutions-focused customer service-resolving inquiries and concerns with professionalism and care.
- Used IFS retail systems to manage schedules, monitor inventory, and support smooth store operations.
- Played a key role in maintaining a clean, organized, and welcoming store environment, even during high-traffic periods and sales campaigns.
Education
Upper Secondary Education -
Partille Gymnasium
Gothenburg, Sweden01.2023
Skills
- Team leadership
- Customer service
- Situational awareness
- Problem solving
- Security focus
- Crowd management
- Professional presentation
- Adaptability
- Retail operations
- Employee training
- Flexible schedule
- Teamwork and collaboration
Languages
- Swedish, Fluent
- English, Fluent
- Arabic, Fluent
- Romanian, Fluent
Languages
Arabic
First Language
English
Proficient (C2)
C2
Swedish
Proficient (C2)
C2
Romanian
Proficient (C2)
C2
References
References available upon request.
Timeline
Team Leader / Retail Associate
Stadium Outlet AB
01.2022 - 03.2025
Upper Secondary Education -
Partille Gymnasium
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