ELIAS WANGONDU NGANGA
Nairobi,Kenya
Summary
A dedicated and adaptable professional with a strong foundation in customer service and relationship management. Demonstrates exceptional communication skills and a flexible working approach, thriving in dynamic environments. Known for being hardworking and energetic, with a proactive mindset that drives independent judgement and initiative. Committed to continuous improvement and eager to leverage skills in a challenging role that fosters growth and development.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Waiter/supervisor
Nanyuki Downtown Club
01.2021 - 01.2022
- Delivered high-quality service to customers, resulting in repeat business.
- Enhanced customer experience by providing excellent service and product knowledge.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Maintained high standards of customer service by training new waitstaff.
Baggage Handler
Jomo Kenyatta Airport
01.2020 - 08.2020
- Enhanced safety with strict adherence to airport protocols.
- Sorted out luggage according to respective flights; increased operational efficiency.
- Assisted passengers with special needs, ensuring smooth travel experience.
- Checked luggage tags accurately for correct routing of passenger belongings.
Cook
Mkate Maisha
01.2018 - 01.2019
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Adapted cooking methods to create new dishes without compromising on taste or quality.
Education
Microsoft office and Internet and Graphic Design
Central Training College
02.2012 - 08.2012
Diploma - First Aid Training
St Johns Ambulance
Kenya 09.2012 - 11.2012
Culinary Studies and House Keeping
Experts Business Collage
01.2015 - 01.2017
Skills
- Hardworking and energetic, flexible, adapt easily to change of environment and work schedule
- Excellent skills in customer service and relationship management
- Desire to be a self-starter, using independent judgment to identify needs and take the initiative to address them
- Strong communicating abilities
- Flexible working approach
Languages
English
Swahili
Interests:
Travelling., Reading and Editing Books., Photography.
Personal Information
- Date of birth: 16/Nov/1996
- Nationality: Kenyan
- Marital status: Single
Other Projects Involved in and jobs:
Brand Ambassador Kulan Cuisine-Nairobi., Impulse marketers Nairobi., ST John’s volunteer., Youth Media Brand Development - Girl Effect.
Interests
- Travelling
- Reading and Editing Books
- Photography
Project
Brand Ambassador, Kulan Cuisine, Nairobi Impulse Marketer, Nairobi Volunteer, ST John’s Youth Media Brand Development, Girl Effect
Duties and Responsibilities:
- Ensured high standards of customer service is operated in line with procedures and any other written and verbal communications.
- Ensured all bar storage, service and stock areas are left clean and tidy at the end of service.
- Loading and uploading luggage from aircraft
- Transporting luggage to and from terminal
- Ensuring bags are correctly routed to the right destination
- Following safety procedures to handle baggage securely
Timeline
Waiter/supervisor
Nanyuki Downtown Club
01.2021 - 01.2022
Baggage Handler
Jomo Kenyatta Airport
01.2020 - 08.2020
Cook
Mkate Maisha
01.2018 - 01.2019
Culinary Studies and House Keeping
Experts Business Collage
01.2015 - 01.2017
Diploma - First Aid Training
St Johns Ambulance
09.2012 - 11.2012
Microsoft office and Internet and Graphic Design
Central Training College
02.2012 - 08.2012