Overview
Work history
Education
Skills
Custom
Languages
Personal Information
Timeline
CustomerServiceRepresentative
Elijah Tamayo

Elijah Tamayo

Dubai,UAE

Overview

7
7
years of professional experience

Work history

Customer service representative

Etisalat
Dubai
11.2023 - Current
  • Interact with customers via in-person to provide information about products or services, handle inquiries, resolve complaints, and process orders.
  • Address customer concerns and issues promptly and professionally, striving for first-call resolution whenever possible.
  • Demonstrate a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
  • Communicate clearly and effectively, both verbally and in writing, to ensure customers understand the information provided and feel valued.
  • Show empathy towards customers' situations and remain patient, especially in challenging or high-pressure situations.
  • Resolve conflicts or disputes with customers diplomatically, finding mutually beneficial solutions while upholding company policies.
  • Handle multiple inquiries or tasks simultaneously while maintaining a high level of accuracy and attention to detail.

BPO Expert for a U.S. Telco Mobile

RMS Collect Philippines, Inc.
Pampanga
12.2021 - 09.2023
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets.

Supervisor

Ventana Trading UPVC Glass Door and Windows
Angeles City
08.2021 - 12.2021
  • Monitoring the process of installing plate glass
  • Ensuring that the glass installation process remains smooth and efficient by organizing workflows and monitoring staff
  • Conducting reviews for personnel performance and evaluating employee performance
  • Conferring with management or subordinates to resolve worker problems, complaints, or grievances
  • Advising others on ways to improve processes or products.

Legal Secretary

Panlilio Sangil-Reyes and Dela Cruz Law Offices
Angeles City
04.2020 - 11.2021
  • Provide administrative support to one or more lawyers
  • Effectively communicate with witnesses, clients, colleagues and partners
  • Greet visitors and perform initial screening of clients
  • Attend trials and type minutes.

Online and Offline Teacher

IBT Clark Online Teaching
Clark
04.2017 - 10.2019
  • Reporting outcomes to administrators and parents and guardians
  • Prescribing content delivery through class activities
  • Improving learning by planned instruction
  • Teaching Online Lessons: Engaging Students during Class / Leading Online Discussions.

Education

Bachelor of Science in Criminology -

Angeles University Foundation
Philippines

Skills

Good Customer Service and Call Handling Skills

Basic Technical Troubleshooting Skills

Good English Communication Skills

Ability to work under pressure and constant changes

Ability to handle and supervise people working under my bucket

Ability to work with others in a multidisciplinary team, as well as to lead others in a team

Able to communicate with people despite possible language barriers and other factors of diversity

Ability to work with minimal supervision

Pays close attention to detail and conscious of everything done on the job

Self-motivated and determined

Flexible and team oriented

Positive attitude towards patients in critical situations

Custom

  • Good Customer Service and Call Handling Skills
  • Basic Technical Troubleshooting Skills
  • Good English Communication Skills
  • Ability to work under pressure and constant changes
  • Ability to handle and supervise people working under my bucket
  • Ability to work with others in a multidisciplinary team, as well as to lead others in a team
  • Able to communicate with people despite possible language barriers and other factors of diversity
  • Ability to work with minimal supervision
  • Pays close attention to detail and conscious of everything done on the job
  • Self-motivated and determined
  • Flexible and team oriented
  • Positive attitude towards patients in critical situations

Languages

Tagalog & English

Personal Information

  • Age: 30 years' old
  • Nationality: Filipino
  • Marital status: Married

Timeline

Customer service representative

Etisalat
11.2023 - Current

BPO Expert for a U.S. Telco Mobile

RMS Collect Philippines, Inc.
12.2021 - 09.2023

Supervisor

Ventana Trading UPVC Glass Door and Windows
08.2021 - 12.2021

Legal Secretary

Panlilio Sangil-Reyes and Dela Cruz Law Offices
04.2020 - 11.2021

Online and Offline Teacher

IBT Clark Online Teaching
04.2017 - 10.2019

Bachelor of Science in Criminology -

Angeles University Foundation

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Elijah Tamayo