ELISHA KIPROTICH. ROTICH.
Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Waiter.
KIZA RESTAURANT.
Dubai , UAE
03.2022 - Current
- Kept tables clear of used crockery, glassware and cutlery.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Attended to customer's needs proactively for first-class waiting service.
- Polished glasses and cutlery to pristine standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Practiced healthy and safety measures to comply with regulations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Waiter
CALABA AROMA RESTAURANT.
Dubai , UAE
05.2020 - 01.2022
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Practiced healthy and safety measures to comply with regulations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Memorised complete menu and offered guests knowledgeable suggestions.
Head waiter.
SILVER LINE HOTEL.
NAIROBI , KENYA
10.2017 - 12.2019
- Processed payments and reduced customer wait times.
- Checked customer IDs to confirm age before selling age-restricted products.
- Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
Education
HOSPITALITY MANAGEMENT. - FOOD AND BEVERAGE MANAGEMENT.
KIBS UNIVERSITY.
KENYA. 01.2014 - 09.2016
Skills
- High-volume dining
- Food hygiene protocol
- Dinner service planning
- Food and beverage knowledge
- Fine dining experience
- Safe food handling
Languages
English
Fluent
Timeline
Waiter.
KIZA RESTAURANT.
03.2022 - Current
Waiter
CALABA AROMA RESTAURANT.
05.2020 - 01.2022
Head waiter.
SILVER LINE HOTEL.
10.2017 - 12.2019
HOSPITALITY MANAGEMENT. - FOOD AND BEVERAGE MANAGEMENT.
KIBS UNIVERSITY.
01.2014 - 09.2016
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