Eliza Azammadova

• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature .
• Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
• Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
• Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Developed staff training programs to enhance service skills and increase overall efficiency.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
• Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
• Organized successful special events that contributed to increased sales figures.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.

• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
• Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

•Completed opening and closing checklists to ensure smooth restaurant

operations.

•Spot check, requisition control for all F&B outlets.

• Provided exceptional service to high volume of daily customers.

•Greeted customers, mentioned preferences and recommended specials to

increase profits.

• Trained new employees to perform duties by SOP

•Checked with guests to get feedback oficially on food served and drinks served;

•Resolve issues,guest experience control.

Greeted customers, answered questions and recommended specials to

increase profits.

•Handled food safely and kept spaces clean to protect customers from

foodborne illness and maintain proper sanitation.

•Maintained accuracy while handling payments, giving change and

printing receipts for customers.

Harbour Grill & Bar impress with big assortment of seafood,beer choices & different show programs,events. I enjoyed my role here. Provide the service and knowledge about

quality of dishes and pairings with drinks.

Demonstrated products in effort to show potential buyers benefits and

advantages and encourage purchases.

•Maintained knowledge of current promotions, exchange guidelines,

payment policies and security practices.

•Answered product questions with up-to-date knowledge of sales and

promotions.

•Fostered relationships with customers to expand customer base and

retain business.

Listened to customers to understand needs and refer to optimal services.

Greeted incoming customers and provided expert sales and service to

drive revenue.

•Increased revenue by skillfully upselling and closing customer sales and

driving product benefits around client needs.

•Leveraged marketing data to forecast marketing campaign success and

sales trends.

•Investigated consumer opinions in collaboration with marketing teams,

pollsters and statisticians.

•Built strong base of loyal customers through friendly interactions and

professional engagement.