ELIZA NDEGWA

Communication skills interpersonal skills Ms-office Team working Problem solving Punctuality Decision making Ability to meet deadlines Positive attitude Well- groomed with good appearance CAREER PROFILE Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner PERSONAL STATEMENT Extremely dedicated and detail-oriented Customer Care Specialist in the entertainment Industry, with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill requests. Flexible scheduling availability to include evening's weekends and emergency situations.

• ENGLISH, SWAHILI SINGLE , Residence Visa St.Georges Secondary School Kenya Certificate of Secondary Education
• Rendered administrative support to other customer care team members when arises, or as instructed Managed a team of customer service representatives in dealing with complaints inquiries. This will depend on the size of the company Established and monitor the standards for customer service in the company. this achieved using a recognized and comprehensive benchmark Identified tasks critical to keeping customer satisfaction levels in check Ensured maximized productivity and minimized costs Encouraged and motivated team members for continuance of quality service