Elizabeth Baguyo

Duties and Responsibilities:
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Facilitates in acquiring insurance approval for services to be under direct-billing with the contracted insurance providers.
  • Keeps patient appointments on schedule by notifying concern department of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients'
  questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filling, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to
  determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Meet and greet customers to the Imaging Department and answer general
  telephone inquiries and escort patients when required to specific areas of the Department.
  • Facilitate the registration of new patients as per policy on the RIS/PACS system.
  • Schedule, follow-up and confirm appointment bookings ensuring the best use of staff and resources.
  • Process a cost-estimate as required by individual customers.
  • Ensures that patients are given preparation instruction prior to their procedures and booked for their correct time slot.
  • Liaise with colleagues in the back-office regarding insurance related issues, preapproval for admissions and follow-up where necessary.
  • Demonstrate a working knowledge of the RIS/PACS booking process in the facility.
  • Liaise with external customers where indicated and promote collaboration,communication and professionalism in daily activities.
  • Demonstrate a professional approach in dealing with customer complaints and act as Ambassador for AMC.
  • Facilitate payment transactions at point of sale.
  • Handle all cash and other payments in a responsible manner and implement AMC processes as per policy, to ensure the optimal capturing of services and reduce revenue loss the facility.
  • Responsible for communication feedback to Regional Manager and the marketing team from referring Physicians and patients.

• Handled and practiced extreme confidentiality in handling issues at all times.
• Directly liaised with Department Heads.
• Supported and assisted in welcoming VVIP guests during Board meetings and Board Directors' meetings.
• Practiced independent decision making.
• Presented independent correspondences.
• Acted on instructions dictated over the phone voicemail with extreme
confidentiality.
• Responsible in effectively conveying confidential information/updates from concerned Departments with regards to project progression, developmental phasing and Chairman's variety of queries pertaining to all aspect of issues and vice versa.
• Maintained confidential log of all information received and dispatched.
• Assisted in Chairman's other requirements in the absence of Personal Assistant.
• Officiated in receiving and dispatching all mails and parcels on behalf of the Chairman.
• Supervised in maintaining Chairman's office in top state.
• Taken ad hoc duties as and when required.

• Liaising with clients – serves as first-point of contact for the company.
• Assisting in the smooth and effective running of the office.
• Performing all executive secretarial duties effectively and efficiently; managing correspondences independently.
• Maintaining strict confidentiality and discretion at all times especially when dealing with company personnel and visitors/clientele alike.
• Supervising and keeping an efficient filing system ensuring they adhere to Gold Master Design’s procedure.
• Reception handling – attend to visitors, screen incoming telephone calls and take accurate messages and promptly, effectively relaying to concerned party.
• Screening and assessing priority and over all responsible of all incoming faxes,emails and correspondences ensuring that appropriate personnel are copied.
• Maintaining data register, movement register, late coming, incoming documents register, handling all incoming and outgoing courier.
• Organizing and maintaining up-to-date employee records.
• Coordinating with concerned personnel for employees induction including
orientation to the new recruit to ensure smooth transition into the new
organization.
• Managing diary - the day to day calendar, scheduling and attending meetings of the Managing Director.
• Maintaining up-to-date client’s data base.
• Maintaining, trouble-shooting and proper utilizing of all office equipment.
• Preparing quotations/invoices/sales order and outbound delivery, B.O.Q.
• Religiously monitoring and following up of payments on time so as to avoid late delivery of services and to improve company’s cumulative collection efficiency.
• Taking dictation over the telephone.
• Managing business trips including ticketing, hotels, meetings, expenses, and car hire.

• Assisting with company expense management.
• Accountable of ordering and disbursing of office stationery.
• Performing miscellaneous job related duties as assigned.

• • Acted as the first point of contact and oversaw the daily operations of the front desk, greet and direct all walk-in guests.
  • Handled all of the front desk activities in a highly efficient manner in par with the company image and identity.
  • Attentive to the business development of prospective clients. Provided all clerical and administration functions.
  • Prepared correspondences concerning business proposals, agreement and contracts.
  • Diary management.
  • Monitored and appraise the development of each and every business partner.
  • Responsible for all office stationery and maintenance of equipment.