Elizabeth Benjamin
Dubai,
Summary
Driven Logistics Supervisor offering 8 years of experience in monitoring the flow of Broadcasting products for efficiency. Focused on negotiating rates with freight vendors, coordinating warehouse storage, documenting shipment status and monitoring performance to maintain efficient workflow. 2 years of work experience across Aviation, Travel & Tourism and Hospitality. I am a Leader, Negotiator and Problem Solver with a keen eye to detail.
Overview
10
10
years of professional experience
Work History
Logistics Supervisor
Broadcast and Studio Solutions LLC
Dubai
01.2020 - Current
- Ensure to process orders and on-time delivery by network of courier companies, freight forwarders and warehouses
- Collaborated with warehouse to facilitate smooth shipping to customers
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Documented shipment receiving information in SAP
- Directed shipping and receiving of wide range of products daily
- Recognizing problems and resolving them
- Establish and manage relations with warehouses, ocean carriers, customs broker, sales force and customers
- Develop delivery schedules and drop shipment strategies
- Lead hiring, training, direct and review work plan for assigned staff
- Oversee and monitor availability of stock to reduce shortages
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Analyzed and logged purchase orders.
- Created policies based on performance data analysis to reduce costs and maintain efficiency.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Kept corporate departments and customers updated on critical shipments
- Handling RMA shipments and communicating status to both vendors and customers
Logistics Coordinator
Broadcast and Studio Solutions LLC
Dubai
04.2014 - 12.2019
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices
- Liaison with different departments within the company to facilitate shipments
- Provide customer service and attending customer grievances.
Sales Executive - Inbound Tour Operation
Desert Breeze Tourism LLC
Dubai
09.2013 - 04.2014
- Provide information regarding UAE Visa, Hotel Booking, Tours and Transfers to customers
- Analyzed past sales data and team performance to develop realistic sales goals
- Ensure customer satisfaction as efficiently and effectively as possible
- Manage reception and perform administration work, reservations and operations
- Liaised with Hoteliers and agents to check all communications, negotiations and finalizing contracts
- Generate invoices for the Sales Team and manage the accounts by collecting the payments from the Sales Team and distributing to the suppliers
- Recruit and train new employees in the Sales Team to generate leads and prepare quotations for tour packages
Executive - Inbound Tour Operation
Kerala Tour Mart India Private Limited
Kerala
03.2012 - 07.2013
- Planning, organizing, and booking travels for individual clients and group tours
- Estimated trip costs, including transportation and accommodations
- Assisted in payment collection and follow ups with Accounts Dept.
- Made flight arrangements, booked hotels and transportation for the clients in advance
Education
Certified Logistics Supply Chain Management - Logistics And Supply Chain
Zabeel International Institute of Management
Dubai, United Arab Emirates09.2020
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Kerala, India12.2012
Diploma - Avionics
Flytech Aviation Academy
Hyderabad, India12.2010
High School -
The English School
U.A.Q, United Arab Emirates03.2008
Skills
- Delivery Scheduling
- Purchasing Management
- Team Goals
- Daily Operations Management
- Supply Chain Coordination
- Shipment Updates
- Maintenance and Repair Orders
- Process Monitoring
- Customer Feedback
- Operations and Logistics
- Carrier Negotiations
- Import and Export Operations
Languages
Malayalam
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Timeline
Logistics Supervisor
Broadcast and Studio Solutions LLC
01.2020 - Current
Logistics Coordinator
Broadcast and Studio Solutions LLC
04.2014 - 12.2019
Sales Executive - Inbound Tour Operation
Desert Breeze Tourism LLC
09.2013 - 04.2014
Executive - Inbound Tour Operation
Kerala Tour Mart India Private Limited
03.2012 - 07.2013
Certified Logistics Supply Chain Management - Logistics And Supply Chain
Zabeel International Institute of Management
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Diploma - Avionics
Flytech Aviation Academy
High School -
The English School
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