Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Timeline
Hi, I’m

ELIZABETH EKAH

TELESALES EXECUTIVE
DEIRA,DUBAI
ELIZABETH EKAH

Summary

Am a bilingual motivated customer service enthusiastic about leveraging 4 years of service experience to take on new long-term position with your company. Superior skills in managing conflicts and maintaining open communication. I am attentive, accustomed to remaining composed in any settings, valuable team player with commitment to pitching in and helping with any task. Very friendly customer service adapt at operating in fast- paced environments with demanding objectives for service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Am very organized, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Talented individual with desire to make guests feel welcome and energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in safety and customer service to new, rewarding opportunity. Am goal- oriented driven to maximize revenue, productivity and clear communication with an adaptable and innovative approach. COVID- 19 hygiene measures Food hygiene Advanced beverage knowledge Menu knowledge Opening and closing procedures Bussing expertise Strong communication skills Extensive wine knowledge Food ingredients expert Section management Outstanding customer service Courteous Extensive hospitality background Inventory controls Exemplary hygiene standards Conflict resolution techniques Efficient under pressure Highly responsible and reliable Employee training Hospitality expertise Efficient payment processing Allergy awareness Organizational ability Enthusiastic communicator Verbal communication Food and beverage knowledge Customer service Barista experience Food allergies knowledge Special dietary requirements Menu memorization Multidisciplinary teamwork Expert in multi-tasking. ACHIEVEMENT I have received many recommendations from customers and top management in my previous and current role as a waitress. I have been awarded with different medals for my outstanding performances. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions. High-achieving Telesales Executive with 2 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.

Overview

4
years of professional experience
2
Languages

Work History

DNATA LOGISTICS

Telesales Executive
01.2023 - Current

Job overview

  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of [Number] outbound and inbound calls per day.
  • Set up appointments with interested customers according to schedule availability.
  • Developed extensive knowledge of products and services to better assist customers.
  • Implemented upselling techniques to increase revenue and move product.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Utilized sales techniques to build customer interest and close sales.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

MARRIOT HOTEL
Dubai

Waitress
09.2021 - Current

Job overview

  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays
  • Provided efficient food and drinks service for high levels of customer satisfaction
  • Made engaging connections with guests to create loyalty and encourage repeat visits
  • Facilitated smooth flow of service by effectively coordinating service with other, customer service team

TGI FRIDAYS

Waitress
10.2019 - 11.2021

Job overview

  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Government High School

Abu Dhabi Food Safety | Abu Dhabi , UAE Basic Food Safety from Food Science And Technology

SINAG

UAE BARISTA CERTIFICATE

Skills

Baristaundefined

Software

MICROSOFT EXCEL

EXCEL

POWER POINT

BUSSINESS INTELLIGENCE

ERP

Interests

LEARNING

Availability
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Timeline

Telesales Executive

DNATA LOGISTICS
01.2023 - Current

Waitress

MARRIOT HOTEL
09.2021 - Current

Waitress

TGI FRIDAYS
10.2019 - 11.2021

Government High School

Abu Dhabi Food Safety | Abu Dhabi , UAE Basic Food Safety from Food Science And Technology
05.2016

SINAG
05.2019

UAE BARISTA CERTIFICATE
05.2020
ELIZABETH EKAHTELESALES EXECUTIVE