ELIZABETH EKAH
Summary
Service-oriented customer service with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Telesales Executive
Dnata Logistics
01.2023 - Current
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Played an active role in team meetings by contributing valuable insights from personal experience in the field.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
Lounge Waitress
Marriot Hotels And Resorts
10.2021 - 12.2022
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Greeted new customers, discussed specials, and took drink orders.
TGIF Fridays
Americana Group
08.2019 - 03.2021
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Government Billingual High School Cameroon
Cameroon09.2016
Skills
- Cold-calling
- Persuasion techniques
- Objection handling
- Sales Strategies
- Customer Inquiry and Response
- Customer Service
- Problem-Solving
- Effective prospecting
- Time management abilities
- Adaptability
- Outbound and inbound calls
- Effective Communication
- Team building
Languages
English
Advanced (C1)
French
Advanced (C1)
Timeline
Telesales Executive
Dnata Logistics
01.2023 - Current
Lounge Waitress
Marriot Hotels And Resorts
10.2021 - 12.2022
TGIF Fridays
Americana Group
08.2019 - 03.2021
High School Diploma -
Government Billingual High School Cameroon