Elizabeth Kenga
Downtown,United Arab Emirates
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Receptionist
Lantica Pizzeria Da Michele
Dubai
2023.12 - 2025.06
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
Receptionist
Tanuki
Dubai
2021.07 - 2023.10
- Coordinated travel flights, accommodation and itineraries for office staff.
- Tracked daily activities and important metrics with spreadsheets.
- Oversaw office supply orders and replenished stock for staff use.
- Offered knowledgeable, friendly support to in-office guests.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Admitted guests into buildings to control site access.
Receptionist
Maasai Bar and Grill
Mombasa, kenya
2016.01 - 2019.11
- Assisted with administrative tasks, improving overall functionality in the an office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Education
Diploma in Hospitality Management - Hospitality
INTERNATIONAL HOTEL & TOURISM
2014.02 - 2014.12
Computer Packages and Communication Skills - computer
COMPUTER PRIDE
MOMBASA, KENYA 2014.09 - 2014.10
Diploma - medical
NEWTONS TRAINING CENTRE
2025.01 - 2025.06
Diploma in Hospitality Management - Hospitality
International Hotel & Tourism
Kenya 2014.02 - 2014.12
Skills
- Ordering office supplies
- Reliable punctuality
- Front desk security protocols
- Meeting room preparation
- Email correspondence
- Customer Service
- Calm under pressure
- Strategic planning
- Data Entry
- Microsoft Office Suite
Certification
- Food and safety hygiene
- Telephone etiquette course
- First Aid course
Personal Information
- Date of birth: 10/09/94
- Gender: Female
- Nationality: Kenyan
- Visa status: employed
Custom
- Cooking
- Fitness
- Swimming
Languages
English
Fluent
Arabic
Upper intermediate
Italian
Intermediate
Affiliations
- swimming
- restaurants
- healthy living
Timeline
Diploma - medical
NEWTONS TRAINING CENTRE
2025.01 - 2025.06
Receptionist
Lantica Pizzeria Da Michele
2023.12 - 2025.06
Receptionist
Tanuki
2021.07 - 2023.10
Receptionist
Maasai Bar and Grill
2016.01 - 2019.11
Computer Packages and Communication Skills - computer
COMPUTER PRIDE
2014.09 - 2014.10
Diploma in Hospitality Management - Hospitality
International Hotel & Tourism
2014.02 - 2014.12
Diploma in Hospitality Management - Hospitality
INTERNATIONAL HOTEL & TOURISM
2014.02 - 2014.12