Elizabeth Macharia
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Tryp By Wyndham
Abu Dhabi, United Arab Emirates
09.2022 - Current
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Waitress Trainee
Rixos Gulf Hotel
Doha
02.2021 - 06.2022
- Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts - Business Management
RVIST COLLEGE
NAKURU11.2010
Skills
- Food Preparation and Safety
- Food and Beverage Service
- Relationship Management
- Banquet Coordination
- Supply Restocking
- Order Management
- HACCP knowledge
- Food presentation
- Reservations Management
- Specials Promotion and Upselling
Timeline
Waitress
Tryp By Wyndham
09.2022 - Current
Waitress Trainee
Rixos Gulf Hotel
02.2021 - 06.2022
Associate of Arts - Business Management
RVIST COLLEGE