Elizabeth Mokwena

• Negotiation project management and quotation
• Understand and interpret customer requirements and use every sales opportunity to promote the full product range and services
• Portfolio analysis and planning
• Execute on outbound call campaigns, share promo deals regularly with base Look for new leads and opportunities
• Providing a consistent and seamless experience for customers, eliminating multiple handoffs within the organization
• Maintaining deep technical, product and applications knowledge so that they can address customer's questions and serve their needs
• Overachieve revenue and gross profit monthly targets
• Proactively engage with other functions in the business to enhance communication and problem solve for a seamless experience and timely response for our customers – from order inquiry to product shipment
• Engaging with customers from the time that a job is quoted until the order is delivered

•Check on order picking tickets and allocations, releasing back orders, care pack management, collection orders, deliveries, config orders, roll out orders, warehouse escalation

• Receiving inbound customer sales inquiries and provide quotations, product / service information, support, and pricing details in response to
  inbound enquiries
• Providing sales support directly liaising with resellers for JHB and Africa.
  Ensure that the relevant quote is done on Customer Relationship
  Management.
  system prior to releasing the quotation:
  CRM: ‑ Load opportunity
  ‑ Do/Load Quote
  ‑ Check/Load Values (Cost and Selling price)
  ‑ Leave in Identified with default close date
  ‑ Adding tracking notes where applicable if customers are communicated
  with.
• Maintaining a high standard in the quality of the work delivered.
  Processing sales orders on APPAC, CRM and arrange the dispatch and
  administration of products/services sold
  

• Supporting the sales force with general operations to help reach the teams objectives
• Processing high volumes of orders
• Communicating important feedback from customers internally
• Assist partners telephonically (taking incoming calls) and attending to written (incoming email) queries
• Take responsibility on the health of the mailbox, ensuring mails completed gets filed away and following up on items waiting on feedback

• Managed client database to ensure accurate record-keeping.
• Handled direct mail campaigns successfully reaching targeted audience.
• Ensured prompt delivery of orders, leading to increased customer loyalty.
• Monitored stock levels timely informing procurement on needs for replenishment.
• Generated regular reports for insightful business decisions.
• Improved customer satisfaction by handling all sales queries swiftly and efficiently.