ELIZABETH MULWA
DUBAI,UAE
Summary
Reliable worker with high energy and commtiment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication. Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance. Energetic [Job Title] with mastery of safe food handling and sanitation practices. Monitors dining areas to minimize hazards and support customer requests. Strong commitment to quality and dependability. Enthusiastic Food and Beverage Assistant known for attention to customer satisfaction and teamwork. Enhanced dining experiences by consistently providing prompt and friendly service, resulting in positive feedback and repeat guests. Contributed to smooth operations by collaborating with colleagues and maintaining high standards of cleanliness and organisation.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Food and beverage assistant
Marfa hotel
Abu Dhabi
01.2023 - 07.2024
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Assisted in inventory management for efficient stock control.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Provided detailed menu information to customers, facilitating informed choice making.
Waitress assistant
Kotleta Japanese Restaurant
Dubai
04.2021 - 11.2022
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Assisted in menu planning, contributing to variety and innovation.
- Collaborated with team to provide efficient service during peak hours.
- Facilitated smooth operations by setting up tables and booths.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced dining experience through friendly interaction with customers.
Waitress
Jambo Coast Pride Hotel
Mombasa, Kenya
04.2019 - 02.2021
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Advised customers on wine and beverage pairings with selected food items.
Education
Higher National Diploma - Food and Nutrition
Amboseli Institute Of Hospitality & Technology
Kenya 06.2015 - 11.2018
Skills
- Multitasking efficiency
- Waiter call systems
- Knowledge of special diets
- Timely service delivery
- Patience and tolerance
- Efficient coordination
- Food safety and storage
- Attentive
- Cleaning rota compliance
Languages
English
Intermediate
Arabic
Beginner
PERSONAL INFORMATION
Nationality : Kenyan
Date of Birth. : 20 Apr 1990
Passport No. : AK0935659
Gender : Female
Timeline
Food and beverage assistant
Marfa hotel
01.2023 - 07.2024
Waitress assistant
Kotleta Japanese Restaurant
04.2021 - 11.2022
Waitress
Jambo Coast Pride Hotel
04.2019 - 02.2021
Higher National Diploma - Food and Nutrition
Amboseli Institute Of Hospitality & Technology
06.2015 - 11.2018
Similar Profiles
Arnold Sescon SilaoArnold Sescon Silao
Senior document controller at Al Marfa MarineSenior document controller at Al Marfa Marine
Marina FrenkelMarina Frenkel
Interior Designer, Creator, and Owner at Marfa Creative StudioInterior Designer, Creator, and Owner at Marfa Creative Studio
MARIPAZ RIVAZMARIPAZ RIVAZ
Massage Therapist, Morocon Bath at AL Marfa Star Ladies SaloonMassage Therapist, Morocon Bath at AL Marfa Star Ladies Saloon