Summary

Overview

Work History

Education

Skills

Languages

Personal Information

Hobbies and Interests

Timeline

Elizabeth Ndunge

Dubai

Summary

Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.

Overview

years of professional experience

Work History

Front office executive

NURAI ISLAND HOTEL

01.2019 - 01.2022

Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests
Enhanced guest experience by anticipating needs and preferences, resulting in fewer complaints
Reservations team Review rooming lists for accuracy and ensure prompt processing
Completed weekly front office rota to guarantee optimal cover for operations
Maintain relationship with guests for all matters pertaining to rooms, monitor groups pickup, manage rooming list changes and track the inventory for individual group Manage the shift according to the check in/out expectations, reporting relevant information to property
Coordinate and complete relevant administration for each shift Offer a warm welcome and departure experience to our guests in accordance with the Take initiative in accommodating the guest' needs in a resourceful manner, effectively communicate with guests, visitors, and team members in person, by telephone or email in a courteous manner at all times
Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties or shifts
Communicated room status information to housekeeping team for turnover.

Receptionist

ST. JOHNS ACK BUXTON

01.2013 - 01.2016

Keeping and giving information of the church calendar according to all schedules Making inventory of the church assets Giving guidance to people on the church function- baptism, marriages, counseling, meetings, prayers, church timings and events etc
Provided clerical support to company employees, including copying, faxing and file management
Answered and helped resolve enquiries from clients, vendors and general public
Collected and distributed incoming mail, employing strict confidentiality throughout
Tracked daily activities and important metrics with spreadsheets for church services
Handling all the church transactions, expenditures, and banking premises inclusive of the Drafting and preparing the annual budget as agreed by the church leadership.

Office administrator

SADENA AGENCIES LIMITED

01.2009 - 01.2012

Managed database to maintain updated records and accuracy
Routine communication: typing, receiving and sending letters, quotations on behalf of the company
Being the petty cashier, making and receiving payment on behalf of the company, Documentation activities, invoicing, preparation and dispatch of statements, filling office documents Raising purchase request whenever necessary Ensuring that the store is well organized manner by putting in place every item in its position
Created expense reports with matching receipts
Scheduled meetings, conferences and appointments
Drafted documents and reports for management review
Prioritized incoming communications to filter out basic requests and minimize disruptions.

Customer care representative

MOMBASA BEACH HOTEL

07.2008 - 02.2011

Recorded and processed customer data accurately
Managed high-volume customer queries simultaneously through effective multitasking
Advised management of customer service trends, creating proactive strategies to maintain best practices
Recorded customer communications to maintain proper documentation
De-escalated objections and disputes professionally to maintain customer satisfaction
Offered prompt solutions to maintain customer satisfaction
Create a conversation with the guest to know their needs and how to assist them
Answers any queries of the guest through e-mails
Communicate with the Sales department whenever there is a group that needs special requirements
Obtained feedback from customers to improve service experience.

Customer assistant

DANCOURT HOTEL

01.2007 - 02.2008

Trained for 1year internship in Front office and Customer Care Management Operating the switchboard and typing official documents Acting as the petty cashier, Handling room and restaurant reservation bookings Handled cash and card payments with accuracy
Controlling guest room Master keys, cutting and programming new keys Handling checks in and check out of the guest
Coordinating with other departments for all in-house guest request or concerns.

Education

Trained and completed the seven packages - Introduction to computer, ms dos, MS windows, MS word, MS excel, MS access, MS PowerPoint) -

Dns computer college

01.2008

in front office and customer care management with computer application skills. Completed and graduated with pass. -

Mombasa polytechnic university college

MOMBASA, KENYA