Elizabeth Oeri
Hostess
Dubai
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Montreal Barsha Hotel
Dubai
07.2023 - 07.2024
- Scheduled and managed reservations, as well as arranged 10 special events and private parties.
- Successfully assigned more than 100 customers per night to tables while providing each server with proper number of guests in each section.
- Ensured dining services ran smoothly by checking on tables and informing servers or management on any guest concerns.
- Assisted in preparing dining area ahead of each service.
- Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.
Restaurant Hostess
Cjs Restaurant
Nairobi
01.2022 - 06.2023
- Greeted average of 100 guests per day at door and escorted them to their tables.
- Organized and scheduled reservations for 30+ customers daily both over phone and online.
- Presented restaurants daily specials to tables, and sold customers on popular drink options, contributing to 10% rise in drink sales that year.
- Provided attentive and professional customer service and fostered warm relationships with repeat customers.
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.
Waitress
Tribe Hotel
Nairobi
12.2020 - 01.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Cheerfully answered phone calls while efficiently handling reservations, decreasing on hold times by 20%.
- Put sometimes impatient customers at ease while waited to be seated during peak times of day, being especially gracious and tactful towards those without reservations.
Education
Diploma -
Mount Kenya University
Nairobi, Kenya 12.2020 - 12.2020
High School Diploma -
Star Of The Sea High School
Mombasa, Kenya 12.2014 - 12.2014
Skills
- Customer Service Excellence
- Reservation Management
Verbal Communication
- Good organization skills
Interpersonal skills
Flexibility
- Problem-Solving
- Effective Multitasking
- Guest Engagement
Languages
English
Bilingual or Proficient (C2)
Interests
References available upon request
Timeline
Hostess
Montreal Barsha Hotel
07.2023 - 07.2024
Restaurant Hostess
Cjs Restaurant
01.2022 - 06.2023
Waitress
Tribe Hotel
12.2020 - 01.2022
Diploma -
Mount Kenya University
12.2020 - 12.2020
High School Diploma -
Star Of The Sea High School
12.2014 - 12.2014
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