Elizabeth Suarez
Dubai,UAE
Summary
Experienced in VIP guest relations and service recovery, with a strong background in 7Rooms and reservation management. Skilled in event and group coordination, including banquets and special events, demonstrating advanced proficiency in Excel. Bilingual communication skills in English and Spanish enhance team leadership and cross-training capabilities. Known for attention to detail, empathy, and proactivity in task completion. Aiming to leverage these competencies towards continued excellence in hospitality management.
Overview
9
9
years of professional experience
Work history
Guest Relations Hostess
Atlantis the Royal
Dubai, UAE
01.2024 - 08.2025
- Delivered exceptional guest service in a luxury setting
- Managed VIP bookings and seating via 7Rooms
- Resolved complaints with professionalism and empathy
- Supported large group and event coordination
- Cross-trained as Assistant Manager in Banquets & Events (April2025)
- Trained new team members on company standards and responsibilities, ensuring alignment with organizational values and operational procedures.
F&B Attendant
Atlantis the Royal
Dubai, UAE
07.2022 - 12.2023
- Presented upscale Peruvian cuisine with confidence
- Assisted hostess team during busy shifts
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Waitress
Private Sector
Varadero, Cuba
05.2016 - 12.2021
- Acquired foundational skills in hospitality and customer service.
- Enhanced customer satisfaction through efficient, friendly service delivery.
- Managed table settings to elevate dining experiences.
- Boosted sales performance using effective upselling techniques.
Education
English
Headway Institute
Dubai 02.2025 - 03.2025
Assistant Manager - Banquets and Special Events
Atlantis the Palm
Dubai 04.2025 - 04.2025
Excel Level 2 & 7Rooms System - undefined
DubaiBar Techniques - undefined
IBA
CubaRestaurant Service Techniques - undefined
Skills
- VIP Guest Relations & Service Recovery
- 7Rooms & Reservation Management
- Event & Group Coordination
- Banquets & Special Events
- Advanced Excel (Level 2)
- English & Spanish Communication
- Team Leadership & Cross-Training
- Attention to Detail & Empathy
- Proactivity in task completion
Websites
Languages
Spanish
Proficient (C2)
English
Fluent
References
References available upon request.
Timeline
Assistant Manager - Banquets and Special Events
Atlantis the Palm
04.2025 - 04.2025
English
Headway Institute
02.2025 - 03.2025
Guest Relations Hostess
Atlantis the Royal
01.2024 - 08.2025
F&B Attendant
Atlantis the Royal
07.2022 - 12.2023
Waitress
Private Sector
05.2016 - 12.2021
Excel Level 2 & 7Rooms System - undefined
Bar Techniques - undefined
IBA
Restaurant Service Techniques - undefined
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