Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
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Elizabeth Suarez

Elizabeth Suarez

Dubai,UAE

Summary

Experienced in VIP guest relations and service recovery, with a strong background in 7Rooms and reservation management. Skilled in event and group coordination, including banquets and special events, demonstrating advanced proficiency in Excel. Bilingual communication skills in English and Spanish enhance team leadership and cross-training capabilities. Known for attention to detail, empathy, and proactivity in task completion. Aiming to leverage these competencies towards continued excellence in hospitality management.

Overview

9
9
years of professional experience

Work history

Guest Relations Hostess

Atlantis the Royal
Dubai, UAE
01.2024 - 08.2025
  • Delivered exceptional guest service in a luxury setting
  • Managed VIP bookings and seating via 7Rooms
  • Resolved complaints with professionalism and empathy
  • Supported large group and event coordination
  • Cross-trained as Assistant Manager in Banquets & Events (April2025)
  • Trained new team members on company standards and responsibilities, ensuring alignment with organizational values and operational procedures.

F&B Attendant

Atlantis the Royal
Dubai, UAE
07.2022 - 12.2023
  • Presented upscale Peruvian cuisine with confidence
  • Assisted hostess team during busy shifts
  • Worked efficiently under pressure whilst maintaining excellent customer service standards.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Waitress

Private Sector
Varadero, Cuba
05.2016 - 12.2021
  • Acquired foundational skills in hospitality and customer service.
  • Enhanced customer satisfaction through efficient, friendly service delivery.
  • Managed table settings to elevate dining experiences.
  • Boosted sales performance using effective upselling techniques.

Education

English

Headway Institute
Dubai
02.2025 - 03.2025

Assistant Manager - Banquets and Special Events

Atlantis the Palm
Dubai
04.2025 - 04.2025

Excel Level 2 & 7Rooms System - undefined

Dubai

Bar Techniques - undefined

IBA
Cuba

Restaurant Service Techniques - undefined

Skills

  • VIP Guest Relations & Service Recovery
  • 7Rooms & Reservation Management
  • Event & Group Coordination
  • Banquets & Special Events
  • Advanced Excel (Level 2)
  • English & Spanish Communication
  • Team Leadership & Cross-Training
  • Attention to Detail & Empathy
  • Proactivity in task completion

Languages

Spanish
Proficient (C2)
English
Fluent

References

References available upon request.

Timeline

Assistant Manager - Banquets and Special Events

Atlantis the Palm
04.2025 - 04.2025

English

Headway Institute
02.2025 - 03.2025

Guest Relations Hostess

Atlantis the Royal
01.2024 - 08.2025

F&B Attendant

Atlantis the Royal
07.2022 - 12.2023

Waitress

Private Sector
05.2016 - 12.2021

Excel Level 2 & 7Rooms System - undefined

Bar Techniques - undefined

IBA

Restaurant Service Techniques - undefined

Elizabeth Suarez