Experienced in VIP guest relations and service recovery, with a strong background in 7Rooms and reservation management. Skilled in event and group coordination, including banquets and special events, demonstrating advanced proficiency in Excel. Bilingual communication skills in English and Spanish enhance team leadership and cross-training capabilities. Known for attention to detail, empathy, and proactivity in task completion. Aiming to leverage these competencies towards continued excellence in hospitality management.