Ellen Casio
Summary
Detail-oriented professional experienced in customer service and team management. Achieved enhanced productivity and a positive work environment through effective organisational skills and strong relationship-building with staff and customers. Demonstrated reliability and determination while managing duty rosters and filing reports.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Assistant Manager
Mister Baker LLC
06.2021 - Current
- Supervise Staff,and ensure the highest standard of product quality and customer service.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed plans for improvement.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Monitored production and sales to minimise wastage and optimise profitability.
- Filed and organised staff records, invoices, and inventories for easy access.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Arranged counter display and merchandise to improve customer engagement.
Person In Charge
Al Jadeed LLC
04.2017 - 04.2021
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Respond to customers' questions and requests in a prompt and efficient manner
- Took customer orders and delivered food and beverages efficiently to ensure timely service.
- Prepared coffee, milkshakes, and fresh sandwiches for customer orders.
- Recommend merchandise to customers based on their needs and preferences
- Conducted thorough inventory checks to ensure accurate stock levels.
- Maintained Knowledge of current sales and promotions
Sales Encoder
Bench Company
07.2015 - 01.2017
Cashier
Red Ribbon Moa
10.2014 - 03.2015
Cashier
Lamesa Grill Iloilo
07.2013 - 01.2014
Education
Bachelor of Science - Hotel and Restaurant Management
Universityof Antique
Antique, Philippines01-2013
High School Diploma -
Laua-an National High School
Philippines01-2007
Elementary School -
Cordova Elementary School
Cordova, Iloilo, Philippines01-2003
Skills
- Customer Service
- Inventory and Invoicing
- Invoicing
- CRM Software proficiency (zoho)
- Organising/File Maintenance
- Effective communication
- Email correspondence
- Negotiation
- Relationship management
- Attendance management
- MS Office basics
- Product Knowledge
Languages
English
Tagalog
Custom
Available upon request
Personal Information
Age: 36
Timeline
Assistant Manager
Mister Baker LLC
06.2021 - Current
Person In Charge
Al Jadeed LLC
04.2017 - 04.2021
Sales Encoder
Bench Company
07.2015 - 01.2017
Cashier
Red Ribbon Moa
10.2014 - 03.2015
Cashier
Lamesa Grill Iloilo
07.2013 - 01.2014
Bachelor of Science - Hotel and Restaurant Management
Universityof Antique
High School Diploma -
Laua-an National High School
Elementary School -
Cordova Elementary School