Ellen Chirindo
Abu Dhabi
Summary
I have experience of information interpretation and communication in a museum setting. Remarkable knowledge of handling and maintenance of museum artifacts. Familiarity with museum practices and coordination of museum tours. Demonstrated an ability to prepare and deliver floor programs and scripted presentations to varied audiences. Ability to develop and maintain positive working relationships with museum staff and volunteers.
Overview
15
15
years of professional experience
Work History
Senior Receptionist
The Racquet Club By Emirates Palace
04.2023 - Current
- Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
- Handling complaints and questions and re-directing calls to other team members.
- Training and supervising a team of 4 reception staff on new products and procedures.
Freelance Experience Executive
Etihad Museum
02.2023 - 07.2023
- Interpreted and followed the museum's regulations and safety precautions
- Planned and delivered educational workshops to school groups, families and individuals.
- Implemented interactive activities and exercises
- Adapted the visitor experience to cater for all nationalities, ages, special interests, and different sizes of groups.
Tour Guide
Qatar Airways
10.2022 - 01.2023
- Interpreted and rendered accurate and engaging historical information to visitors around the city of Doha
- Greeted and interacted with visitors in a courteous and helpful manner
- Conducted visitor surveys and manged post-review as required
Tour Guide
Barker Langham - Expo 2020 Dubai
11.2021 - 03.2022
- Delivered first class tours in an enthusiastic, informative and engaging manner
- Provided positive and memorable experience for guests
- Implemented Health and safety awareness at all times.
Sales Coordinator
Step Global
01.2020 - 12.2020
- Delivered excellent customer experience and helped clients to choose the right immigration program for their requirements
- Endorsed additional services to retain clients and develop future business.
Customer Service Rep
Triburg Freight Services
03.2019 - 12.2019
- Responded to customer emails, telephones calls and walk in customers to resolve issues
- Built sustainable relations and trust with customers through open and interactive communication.
Training Assistant
ImageXchange Grooming
01.2017 - 11.2018
- Scheduled training sessions & booked training venues
- Sent out pre course information and training reports
- Compiled training objectives of the participants.
Front Desk Exec
Baines Medical Center
03.2009 - 12.2016
- Greeted, checked in patients and collected relevant details
- Provided full front office and admin support to 8 different healthcare service providers at the large family practice
- Directed patients to different departments and service providers.
Education
Leadership & Communication
Toastmasters International
Information Technology
University of Zimbabwe
Skills
- Guest / Visitor Experience & engagement
- Excellent Communicator
- Leadership
- Public Speaking / Storytelling
- Team Player
- Cultural sensitivity
- Guided tours /Group tours
Professional Memberships
- Toastmasters International, 2014
- Engineers Toastmasters Club, True
Timeline
Senior Receptionist
The Racquet Club By Emirates Palace
04.2023 - Current
Freelance Experience Executive
Etihad Museum
02.2023 - 07.2023
Tour Guide
Qatar Airways
10.2022 - 01.2023
Tour Guide
Barker Langham - Expo 2020 Dubai
11.2021 - 03.2022
Sales Coordinator
Step Global
01.2020 - 12.2020
Customer Service Rep
Triburg Freight Services
03.2019 - 12.2019
Training Assistant
ImageXchange Grooming
01.2017 - 11.2018
Front Desk Exec
Baines Medical Center
03.2009 - 12.2016
Leadership & Communication
Toastmasters International
Information Technology
University of Zimbabwe
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