Elly Lutakome
Summary
Enthusiastic and detail-oriented F&B Service Team Leader with a strong background in upscale dining environments. Adept at delivering exceptional guest experiences and maintaining high standards of service quality. Experienced in supervising team workflows, ensuring compliance with operational procedures, and enhancing customer satisfaction through effective communication and problem-solving. Passionate about training and developing colleagues while promoting a culture of diversity and inclusion within the team. Proficient in industry-standard applications and dedicated to achieving excellence in every aspect of food and beverage service.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Pizza Hut
09.2022 - Current
- Supervised team members to ensure seamless workflow and effective sequence of service during busy service periods, providing hands-on support as needed
- Monitored and enforced cashiering functions in compliance with established financial procedures and standards
- Handled customer feedback and complaints, working to resolve issues directly and escalating to management when necessary
- Conducted performance evaluations, provided training, and offered coaching and guidance to staff to improve performance and service quality
- Maintained in-depth knowledge of Food & Beverage Standard Operating Procedures (SOPs), ensuring adherence through constant observation and coaching
- Led pre-service briefings in the absence of senior management to align staff with service standards and daily objectives
- Ensured daily completion of opening and closing checklists, maintaining operational efficiency
Waiter
Shakepeare and Co
02.2018 - 02.2020
- Guest Relations Specialist: Ensuring every guest feels welcomed and attended to, anticipating needs and making personalized recommendations
- Mentor for Junior Staff: Providing guidance and training to newer waiters, helping them understand the high standards expected
- Inventory Manager: Overseeing the stock of dining room supplies, including silverware, tableware, and linens
- Event Coordinator: Assisting in the planning and execution of special events, including private dining experiences
- Quality Control: Monitoring the dining experience to ensure all aspects meet the restaurant's high standards, from the presentation of dishes to the cleanliness of the space
Education
Bachelors - Entrepreneurship and Project planning
Uganda Christian University
01.2017
Skills
- Communication
- Problem-Solving
- Team Motivation
- Time Management
Staff Management
Employee Training
hobbies
avid reader of leadership and personal development books , continuously enhancing skills in management and hospitality.
Languages
English
Advanced (C1)
Additional Information
reference: Ram Thapa
contact number:0501623245
April Joy
0524627043
Timeline
Shift Supervisor
Pizza Hut
09.2022 - Current
Waiter
Shakepeare and Co
02.2018 - 02.2020
Bachelors - Entrepreneurship and Project planning
Uganda Christian University
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