Elly John Gepolongca
Dubai
Summary
Ability to work well under pressure
Good team player
Contribute positively to colleague engagement
Schedule flexibility
Ability to stand for long periods of time
Overview
8
8
years of professional experience
Work History
Field Representative
RUSI Philippines
07.2022 - 10.2024
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Connected with customers to assess satisfaction and resolve service issues.
Customer Service Crew Member
J's Chicken Inato, Philippines
07.2019 - 07.2022
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Reduced wait times with effective communication between customers and staff members.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
Customer Service Crew Member
Bread & Butter Philippines
05.2017 - 06.2019
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Reduced wait times with effective communication between customers and staff members.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Contributed to positive company reputation by delivering exceptional service experiences for customers.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Promoted up-selling techniques among crew members, leading to higher average transaction values per customer visit.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Production Personnel
Angelina Bakeshop, Philippines
09.2016 - 02.2017
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Streamlined production processes by identifying areas for improvement and implementing new procedures accordingly.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client documents.
- Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
- Managed inventory of supplies, reducing downtime due to lack of resources for essential tasks.
- Complied with company policies and safety protocols to maintain safety and operational performance
Education
High School Diploma -
Technical Education & Skills Development Authority
San Miguel Jordan Guimaras03.2015
Skills
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
- Effective negotiation
- Point of sale system
- Time Management
- Adaptability and Flexibility
- Task Prioritization
- Cash Handling
- Opening and closing procedures
- Customer Satisfaction
Timeline
Field Representative
RUSI Philippines
07.2022 - 10.2024
Customer Service Crew Member
J's Chicken Inato, Philippines
07.2019 - 07.2022
Customer Service Crew Member
Bread & Butter Philippines
05.2017 - 06.2019
Production Personnel
Angelina Bakeshop, Philippines
09.2016 - 02.2017
High School Diploma -
Technical Education & Skills Development Authority
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