Elma Hodzic
Summary
Experienced professional with a proven history of providing outstanding customer service and managing client relationships gained through 15 years with Emirates and corporate reception roles. Equipped with strong communication, organizational, and problem-solving skills, I am seeking an Admissions Officer position to contribute to the recruitment and enrollment of qualified students and ensure a positive experience for prospective families
Overview
23
23
years of professional experience
Work History
Owner/Manager
Food Import Business
08.2019 - Current
- Oversaw comprehensive operations of a food import business for five years, focusing on international supplier sourcing.
- Oversaw all inventory management, ensuring optimal stock levels and minimizing waste.
- Cultivated strong customer relations through proactive communication, addressing inquiries promptly, and ensuring high levels of satisfaction, resulting in a loyal customer base and repeat business.
- Maintained meticulous organization of all business operations, including financial records, import documentation, and regulatory compliance.
CABIN CREW
EMIRATES AIRLINES
03.2011 - 06.2019
- Company Overview: UAE - Leading airline known for exceptional in-flight services.
- Provided an excellent customer service experience for all passengers, ensuring their comfort and safety throughout the flight.
- Assisted passengers with special needs, including parents with small children, unaccompanied minors, elderly, and wheelchair passengers.
- Delivered in-flight services, including meals, beverages, and duty-free sales.
- Maintained a strong understanding of and adhered to all safety, security, first aid, and passenger handling procedures.
- Actively promoted the Emirates In-flight Duty-Free program and the Skywards customer loyalty program.
- UAE - Leading airline known for exceptional in-flight services.
CORPORATE RECEPTIONIST
DEAKIN PRIME AND THE AUSTRALIAN HUMAN RESOURCE INSTITUTE (AHRI)
08.2003 - 05.2004
- Served as the first point of contact for all visitors, maintaining a professional and welcoming reception area.
- Managed incoming telephone calls efficiently and professionally, logging and distributing messages accurately.
- Ensured the availability of refreshments for meeting rooms and assisted with meeting setup and catering arrangements.
RECEPTIONIST / ADMINISTRATION ASSISTANT
DIGITAL HOUSE
11.2002 - 07.2003
- Oversee the reception area, ensuring a welcoming and professional first impression for all visitors.
- Serve as the primary point of contact for telephone and in-person inquiries, providing accurate information and efficiently directing requests.
- Promptly answer and manage incoming telephone calls, accurately documenting messages and seamlessly transferring calls.
- Perform comprehensive secretarial and clerical duties, including meticulous documentation, efficient photocopying and faxing, timely mailing, and maintaining a well-organized filing system.
- Proactively follow up on late payments and issue timely payment reminders, contributing to improved accounts receivable.
Education
Diploma - Tourism
Victorian University of Technology
Melbourne01.1999
Year 7 - 12 Completed - undefined
Footscray Girl's Secondary College
Melbourne01.1997
Skills
- Strong Verbal and Personal Communication
- Active Listening
- Interpersonal Skills
- Professional Phone Etiquette
- Customer Service Orientation
- Client Relations
- Conflict Resolution
- Providing Assistance and Support
- Planning and Organizing
- Attention to Detail
- Time Management
- Record Keeping
- Reception Management
- Issue Resolution
- Resourcefulness
- Adaptability
- Self-Motivated
- Tolerant
- Flexible
- Ability to Work Under Pressure
- Ability to Work Unsupervised
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM Systems
Further Training
- Hygiene for Food Handling, Crown Casino Melbourne, 2001
- Negotiation & Crisis Intervention, Victorian Qualifications Authority, 2001
- Responsible Service of Alcohol, Liquor Licensing Victoria, 2001
- First Aid Response, Emirates Aviation College, 2004
- Economy Class program, Emirates Aviation College, 2004
- Business Class Promotional Program, 2007
- First Class Promotional Program, 2011
Certificates Received
- Preventing Unlawful Interference: Dealing with Hijacking, 2014
- Preventing Unlawful Interference: Dealing with Sabotage, 2014
- Preventing Unlawful Interference: Handling Disruptive Passengers, 2014
- Preventing Unlawful Interference: Performing Security Checks, 2014
- Cardiac Emergencies, 2011
- First Class Program, 2011
- Introduction to Skywards, 2007
- Business Class Program, 2007
- Food Safety and Hygiene, 2006
- Professional Image and Grooming, 2006
- Economy Class Program, 2004
- Crown Service Leader for October 2001, 2001
- Negotiation & Crisis Intervention, 2001
Personal Information
- Date of Birth: 01/25/80
- Nationality: Australia
- Marital Status: Married
Hobbies and Interests
- Listening to music
- Shopping
- Swimming
- Socializing
- Cooking
- Child care
Professional Highlights
- Managed and operated a personal food import business for the past 6 years, showcasing organizational and entrepreneurial skills.
- 15 years of experience providing exceptional in-flight services with Emirates, ensuring passenger comfort, safety, and satisfaction.
- Served as the first point of contact as a Corporate Receptionist at Deakin Prime and the Australian Human Resource Institute (AHRI), maintaining a professional image and providing efficient administrative support.
- Provided Front Office Administration support for a Digital Marketing Company.
- Demonstrated strong verbal and interpersonal communication, problem-solving, and customer service skills across all roles.
- Proven ability to work effectively under pressure, independently, and as part of a team.
Languages
Croatian
Intermediate (B1)
Interests
Visiting museums, attending concerts or theatre:
* Travel
Organizing social gatherings or travel plans for friends:
Timeline
Owner/Manager
Food Import Business
08.2019 - Current
CABIN CREW
EMIRATES AIRLINES
03.2011 - 06.2019
CORPORATE RECEPTIONIST
DEAKIN PRIME AND THE AUSTRALIAN HUMAN RESOURCE INSTITUTE (AHRI)
08.2003 - 05.2004
RECEPTIONIST / ADMINISTRATION ASSISTANT
DIGITAL HOUSE
11.2002 - 07.2003
Diploma - Tourism
Victorian University of Technology
Year 7 - 12 Completed - undefined
Footscray Girl's Secondary College
Similar Profiles
Ian JohnstonIan Johnston
General Manager at Family Import/Export businessGeneral Manager at Family Import/Export business
WILLIAMS GYASIWILLIAMS GYASI
National Service Person at Food and Drugs Authority (FDA-Import and Export Control)National Service Person at Food and Drugs Authority (FDA-Import and Export Control)
Amrou ShehataAmrou Shehata
Contracting and Shipping Supervisor at Private Import & Export Business Jamal. CoContracting and Shipping Supervisor at Private Import & Export Business Jamal. Co
Marko DericMarko Deric
Owner/Manager at Headphone Resale BusinessOwner/Manager at Headphone Resale Business
Kyra HallKyra Hall
Owner/Manager at K.D Hall Cleaning CompanyOwner/Manager at K.D Hall Cleaning Company